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'Something went wrong' error on shared links to my files

Whenever I share a link to a file on dropbox I get this error:

This is appearing whenever I click share on any files. They are displaying OK within my dropbox view if I just click on a file name, it opens in a window on the right hand side.

This is important as I am sharing documents with other people – at the moment they won't be able to access them.

I have tested this with another browser where I am not signed in and the error still shows. I have tried with PDFs and a JPG. Files are shared publically, so no idea what the issue is. There is no status update either.

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Walter

Hey @nbd-uk - thanks for bringing this to our attention.

Can you please clarify if this is the first time this happened for you and if you have received an email from Dropbox informing you about it perhaps?

Also, are you getting this error only when accessing your shared links to your files and not the actual files - is this right?

Let us know more and we'll take it from there.

nbd-uk

This is the first time this has happened yes. I haven't received any email about this from Dropbox.

Yes the issue is the shared links, not the files in the dropbox folder and dropbox preview.

Walter

Thanks for clarifying that for me @nbd-uk - much appreciated.

Can you also let me know if you get the same results if you try to share a file by inviting an email address directly?

Apart from that, if you're using the Dropbox mobile app, can you try from there and let me know how it goes?

nbd-uk

The error seems fixed now, I can access links without any issues.

Megan

Thanks for the heads up @nbd-uk!

Happy to see that your issue is now resolved!

If you need something else, please let me know and I will be more than happy to help every step of the way. 😇