I can't download files on the Android mobile app

I am having the same issue. Thought it was my new phone. Already uninstalled and restarted, didn't fix it.

Hi @Mikeylectro, @bennymac, thanks for bringing this to our attention.

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you first try clearing the cache, and then uninstalling the app, rebooting the device, and re-installing it to see if this helps?

Keep me updated with any progress!

I'm on basic with 3 devices. I did it anyways and it's still not working.

Hey Jay,

Thank you for your response. I cleared cache, uninstalled app, restarted phone, then reinstalled app. Same issue. I recently got a new phone, but deleted my other device. It was working yesterday (on new phone) with out issue.

Could you clarify what you're trying to do when downloading files?

Are you trying to export the files to another app or to the file system on your phone, or something else?

Export to the file system on my mobile phone.

Thanks for the info. Could you try marking the files as available offline in the Dropbox mobile app first, and then try exporting them to your device?

Still the same.

Is this occurring for all files you're attempting to export, regardless of the size?

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Don't have any of that. Been using this the same way for quite a few years. I edit photos on my iPad and export (via Lightroom) directly to Dropbox. Then, I export from Dropbox onto my android phone. Nothing has changed on my end. It was working fine last night.

I've tried downloading 15mb up to 150mb and both said error.

Have you recently made any changes to your phone, such as a recent Android OS update?

I have no added/removed or changed anything about my phone. I haven't seen an android software update in the past couple of weeks.

It's working now.

Megan

Great news @Mikeylectro! 😇

Happy to see that your issue is now resolved!

Keep an eye on it, and if it resurfaces again, let us know.

Thank you

This is exactly what is happening to me, as well. I have tried photos of different sizes as well as from other folders. Even the photos I transfered yesterday are now not working. It's something with the app not talking/recognizing the phone. I also have a Galaxy S25 ultra.

Megan

Hey @bennymac, could you send a couple of screenshots with the error message you get, when trying to download your files locally to the device?

Seems to be working again this morning. Not sure what happened, but as long as it is working, I am happy.