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"We’ve interrupted your sharing activity." How can I resolve this error?

I cannot share my files anymore. When attempting to I am getting this message below

"We’ve interrupted your sharing activity. For details or to contact support, read our help centre article."

I have read the help centre article but am none the wiser. Is there anyone here from Dropbox that can help as customer support is only available to premium members. Any help would be appreciated, thanks

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Nancy

Hi @Rayza! Welcome to our Community.

Out of curiosity, is this the first time you’re experiencing this issue, or has this happened before?

Are you seeing a specific message from the list of errors provided here?

Keep me posted.

Rayza

It has happened in the past. It says I had a file containing malware, just not which one. I have tried to work out which one it is, and think that I have deleted it but the message remains after a few days so not sure. It would be good if I was notified about the said file that contains malware so I would instantly delete it rather than go through this process

Nancy

Besides the file that you deleted, did you try to share another one that could be perceived as malware, as well?

Rayza

Ignore this message I reposted and can't delete this

Rayza

Initially I deleted 2 files that I suspected, then once the initial interruption lifted I uploaded the one I thought was ok again, I noticed after a short while that my sharing was interrupted again so came to the conclusion it was actually this file. This has been a good few days now that I have not been able to share. It would be good if Dropbox could notify it's users of said file that apparently has malware and has interrupted sharing. This would be easier to manage rather than guessing, as some files do have false positives on virus scans

Walter

Thank you for the additional details and your feedback on this as well @Rayza

If you're still getting this error when trying to share, you can let us know here and we'll reach out via email to investigate further if needed.

Rayza

I'm still getting the error so would be good to speak via email, thanks

Walter

Sure thing @Rayza - I've just followed up via email, so you can have a look at your inbox for my message and we'll take it from there.