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I need help finding which account I'm being billed for

WHERE CAN I TALK TO SOMEONE AT DROPBOX????????

I have spent like 20 minutes trying to find some way to talk to someone as I have been charged the last 2 months for Dropbox, when I did not even know I had an account.. I had to make one to try to find the support team... I need to find out what account is connected to my card!!!

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Accepted answers

Nancy

I’m sorry to hear about this, @LukasLarsen.

Can you please check your bank statement for me, and let me know if the charges are directly linked to Dropbox or Google Play/iTunes?

If the former, you can go here and insert your statement’s transaction ID in the given field. It’ll show you which Dropbox account you’re being charged for.

Let me know what you find.

All comments

Nancy

I’m sorry to hear about this, @LukasLarsen.

Can you please check your bank statement for me, and let me know if the charges are directly linked to Dropbox or Google Play/iTunes?

If the former, you can go here and insert your statement’s transaction ID in the given field. It’ll show you which Dropbox account you’re being charged for.

Let me know what you find.

LukasLarsen

There is no transaction ID, it only says "Google Dropbox" ..

I have my banks reference number for the transaction but that's just numbers so probably not what you are looking for..

Nancy

Thanks for checking, @LukasLarsen! It looks like the Dropbox account in question has been upgraded via Google Play then.

If you open your Google Play account, and follow these steps, are you seeing the Dropbox subscription you're being charged for, along with the option to cancel it?

LukasLarsen

Nope, I do not have any subscriptions for Dropbox, but I have been charged the last couple of months..

Nancy

Hmm, I see. Besides the email address that appears here, do you have any other emails that could be linked to a separate Dropbox/Google Play account?

LukasLarsen

Nope.. that's why this is weird and I would like to talk to someone not over a public forum to see what is going on..

Nancy

It’s a bit odd, indeed. What I’d suggest as the next step, since your subscription is handled by a third-party service (in this case, Google) and not Dropbox, is to get in touch with their support team directly.

They should be able to locate the account for which you’re being billed and guide you from there.

If you still have any trouble after that though, please let us know here and we’ll check if there’s something else we can do.

LukasLarsen

... I just closed my card to stop the charges and won't be using your service seeing how awful it is to try to get in touch with customer service.. I am forced to talk to someone on a public forum for a multi billion dollar company because you can't even give out a customer support email address? What is happening?

I know it's not up to you though and thank you for trying to help me take care of this but this was just way too much of a headache..

DrewOstendorf

I'm having a similar issue. I've been getting charged $11.99 from Dropbox for the last few month. I have a couple of accounts - one associated with a personal email address and one with a business email - both are Basic accounts with no billing history to be seen when I login to the accounts. When I try to lookup the purchase by Transaction ID, last 4 of the card charged and its expiration date, I keep getting a message asking me to enter the last 4 and expiration of the card (even though I've already entered them). I've tried inputting the Transaction ID for each of the previous 2 months that I've been billed. I would like to cancel these charges, but I have no idea which account they're associated with.

Hannah

Hey @DrewOstendorf, thanks for your reply here.

If the charge lookup isn't working for you, I'd suggest reaching out to our support team directly.

You'll need to open a private browsing/incognito window and go to this page.

In the "I want to look up information related to:" section choose "other", fill out the form and submit your request.

Let us know once you have your ticket number!

BlueSeaSandGirl

I'm being charged $13.20 every month for dropbox. I want to keep my subscription but I want to change my credit card. when I log into my account, it says I have a basic plan and no statements. I'm not sure if this is the account that is charging me or not. I do have another account and that one also says i'm not being charged money yet the money keeps coming out of the wrong credit card. There is no way to speak to customer service unless you pay. I do pay!! I just can't figure out where its coming from. does someone have a phone number to get help for paying customers?

Rich

@BlueSeaSandGirl wrote:
I'm being charged $13.20 every month for dropbox. ... I just can't figure out where its coming from.

Use the credit card charge lookup tool to identify the account you're being charged for.

caryldillon

It is INSANE, they take you around in circles and there is absolutely no place on their website or in my account that tells you how much you are being billed. It is beyone frustrating.

man3ment

I would like to know which account is associate to monthly payment of my Credit Cards

Mark

This page should help 🙂

https://help.dropbox.com/billing/find-credit-card-charge

Sayu

I have a exactly same problem now.
I went to a private browsing/incognito window and went tohttps://www.dropbox.com/get_help this page and contacted twice.

But they never responded and keep charging me.

Did you solve your problem since then? If so, could you please tell me how?
Thank you

Walter

Hey @Sayu - sorry to hear you're having issues with this.

Can you please clarify if you had upgraded directly through the website or if it was via the app store on a mobile device instead?