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Please help: "Public links have been suspended for generating excessive traffic"

Hello.

Dear Dropbox Support Team,

I hope this message finds you well.

I am writing to formally raise a complaint regarding the repeated suspension of my Dropbox public links due to alleged “excessive traffic.” Over the past 10 days, I have been receiving daily email notifications informing me that my public links have been temporarily disabled for this reason.

However, I would like to emphasize that I have been sharing only a very limited number of files, and the traffic generated is minimal — certainly not enough to exceed Dropbox’s bandwidth limits. In fact, I have proactively deleted all shared links each day in an effort to reduce any potential impact, and the total size of the files shared has been relatively small.

This ongoing issue is both frustrating and confusing, as I rely on Dropbox for my regular file sharing needs and believe I am using the service well within acceptable limits.

I kindly ask your team to review my account activity and provide clear insights into what is triggering the traffic limit warnings. If there is any technical issue or misunderstanding, I would greatly appreciate your assistance in resolving it. Please also let me know if there are any recommended actions on my part to avoid such disruptions going forward.

Thank you for your time and support. I look forward to your response and a resolution to this issue.

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Megan

Hi @Thao Ta, let's see what we can find together on this!

Based on the error you received, it sounds like your access to shared links might have been temporarily paused. You can find out more info at this Help Center article.

Did you get an email from Dropbox informing you how to resolve this? If so, when exactly?

This will help me to assist further!

Thao Ta

Thank you for your help.
I’ve been receiving daily emails every time I use Dropbox, with each day showing a data usage exceeding 20GB, sometimes even 50GB.
However, the strange thing is that I couldn’t have used that much — my actual usage is only around 5GB, or even just 400–500MB — yet I still receive those emails and get locked out.

Thao Ta

Today, I haven’t even uploaded or shared any links. I was only downloading files via links shared by my colleagues.
Yet, I still received an email saying that I had exceeded the bandwidth limit and my account was locked.
This is really frustrating.

Megan

Hey @Thao Ta, no worries I'm here to do help as much as possible.

Can I send you an email, in order for us to have a closer look into this?

Thao Ta

yes i would be happy to,
thanks for your help

Megan

I just sent you an email @Thao Ta!

Reply back to me, and we'll take it from there!