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"Upload failed. Please try again" error when uploading files on the website

Upload failed. Please try again

Has been happening for the last 2 weeks. I'm using Safari.

I'm on the basic plan, used just over 463MB. The files I'm trying to upload are pdf and csv files, 20-60MB in size from my MacBook, definitely local files, not on GWS etc.

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DBuser3000

As I wrote the help piece above, I tried something else - Chrome. Works fine. Looks like Apple has fiddled with Safari and broken functionality.

Safari Version 18.2 (19620.1.16.111.6, 19620)

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DBuser3000

As I wrote the help piece above, I tried something else - Chrome. Works fine. Looks like Apple has fiddled with Safari and broken functionality.

Safari Version 18.2 (19620.1.16.111.6, 19620)

Hannah

Hey @DBuser3000, thanks for posting today.

I'm glad to see you don't have this issue on your Chrome browser.

Make sure to clear the cache on Safari to see if it helps.

Thanks!

Theresa

Hi there @DBuser3000 and welcome to the Dropbox Community 😁. I’m glad to see your uploading issue has been resolved. I will pass on your upload issue with Safari Version 18.2 (19620.1.16.111.6, 19620) to our internal team for review. Thank you for letting us know it's people like you who keep our Community forum working so smoothly.

I’m Theresa, by the way, and you’ll likely spot me around the Community 👩‍💻. I genuinely love connecting with our members and discovering how they use Dropbox in their everyday lives 💙.

If you’re up for it, I’d love to hear how you make the most of Dropbox 💡. Who knows, you might just inspire some cool tips we can share with others or even spark ideas for our internal team 🤗.

T 😺 (Dropbox Community Manager)