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Freezing and endless uploading and downloading of files on Windows.

Freezing and endless uploading and downloading of files. Restarting the program does not help, rebooting the PC does not help either. I use the 15Tb tariff, but in response I get a non-working service. Help me solve the issue, because very urgent projects do not go according to plan due to this problem

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Megan

Hey @serenke3, welcome to our Community!

How long has this been an issue for you?

Have you tried uninstalling, and then reinstalling the app, by any chance? Also, is it possible that the files that have trouble syncing are using these invalid characters?

Keep me posted, and we'll take it from there!

serenke3

1 time I reinstalled, but problem remaining. Files have correct names. Its happening with random folders. And for example I remove these folders from my PC, but these files remain in the web version and on other computers

Megan

Hey @serenke3, thanks for the info!

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Can you check if the Dropbox bandwidth settings have any limits set?

Also, if you open your Dropbox folder, can you locate the folders/files that seem to be syncing? If so, could you temporarily move them out of your Dropbox folder, and back in?

serenke3

I dont using VPN, firewall has default settings (I didt changed it). I will try cut and put again these folders, and will write you about result

serenke3

I cut files from this folder, but ican "synchronization" still here

Megan

Hey @serenke3, what is the exact OS you're using? If I'm not mistaken it looks like you're on Windows 11, correct?

Can you please locate your Dropbox folder, right click on it and check its properties? I'd like to see approximately how many files you have locally.

One more thing: if you add a file inside your Dropbox folder, does it sync to your account online, or not?

serenke3

If honestly I dint understand clear, which propites I should show?

Megan

Hey @serenke3, no worries, I was asking for the properties of your Dropbox folder, but it looks like you were able to send me a screenshot.

If you click "view sync issues" do you see any reports there?

If not, then can I send you an email, in order for us to have a closer look into this?

serenke3

Here all clear (but uploading and downloading still same

Hannah

Hey @serenke3, can you follow the steps here to see if they help?

serenke3

Dosnt help... Which steps can help me, pls let me know?

Jay

Hi @serenke3, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.