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Recent Dropbox update seems to have removed the right-click menu options. Any way to get them back?

The recent forced update that matches Dropbox Status icons to Microsoft's OneDrive for always offline/online only/temporarily offline is nice, but this update also seems to have removed the Right-Click menu from Dropbox folders in Windows. The whole menu is just gone. Specifically, what I care most about there are the Share/Get Link options.

Is there a way to restore the Right-Click menu? If not, how can I share now without going to the website every time (too painful to be worth the hassle)?

Thanks,
Colin

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alexned

@Colin_posts_here , after the latest Dropbox update for Windows, users will start seeing a limited Dropbox menu for files outside of Dropbox, so the behavior that you describe is expected.

As far as the screenshots are involved, I believe that the context menu closes when launching the Snipping Tool via Ctrl+Windows+S. Instead, try to use Alt+PrtScr, which will capture the active windows in the clipboard, then paste the image where you need it.

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Walter

Hey @Colin_posts_here - thanks for bringing this to our attention.

Just to make sure we're on the same page, could you send us a screenshot of the options you get when you right click on files or folders in your Dropbox folder?

Also, can you clarify the exact status and version of the Dropbox desktop app as shown in your system tray/taskbar and your computer's OS version?

Thanks so much, Colin.

Colin_posts_here

It's strange, I also can't do a screen shot of it (can of everything else). When I press Shift+Win+S or PrtScrn, it closes the Dropbox right-click menu instead of taking a screenshot. That same key combos work to do screenshots in non-Dropbox explorer windows. It seems Dropbox is intercepting the keypress. I have restarted Dropbox, but not my computer. I'm going to try that now and see if that makes a difference.

I'll post back in a few minutes with an update. Maybe this is just one of those cases where a PC restart was needed after installing this latest Dropbox update.

Walter

Sure thing @Colin_posts_here - let me know if anything changes!

Colin_posts_here

OK, this is funny. First and foremost, main problem did resolve following Windows restart. The Dropbox menu is back. That's interesting, because I had restarted Explorer and Dropbox, neither of which restored it, but restarting Windows did. Good.

However, the inability to take a screenshot of the Dropbox right-click menu remains. As soon as I hit Windows+Shift+S or PrtScrn the right-click menu closes.

Hannah

Hi from me as well, @Colin_posts_here!

Would you mind letting us know your Windows version and what the Dropbox app's sync status is?

You can see the latter if you hover over the Dropbox icon in your system tray.

Also, are you having the screenshot issue when you try to take screenshots of right-click menus in folders outside of the Dropbox folder as well?

Colin_posts_here

Windows Version: 11 24H2, 26100.3915

Dropbox Version: 223.4.4909

Since restarting and the Dropbox icon now appears on ALL right-clicks on folders in Explorer, I can't do a screen capture without the right-click menu closing. Before that last restart that restored Dropbox to the right-click menu, it was only folders in Dropbox that had this problem. If I right-click anywhere other than Explorer, (e.g., here in the browser, on tasks in Task Manager, in Word or Excel, etc.), I can do the screen capture. It's only in Explorer that it's a problem, and I think only because of the Dropbox icon, but I'm not certain that's the cause.

Did all folders used to have the Dropbox icon when right-clicking? I thought in the past, that only appeared on folders in the Dropbox folder.

Hannah

Hey Colin!

Do you mean that the Dropbox icon now appears on all folders on your computer? For example, your Desktop, Downloads folders, etc.?

Colin_posts_here

Yes. I can't get a screen capture of it, as noted above, but yes: the Dropbox icon and option appears on all folders. It's a flyout, with 3 suboptions on non-Dropbox folders: Transfer a copy, Move to Dropbox, and Backup to Dropbox.

For Dropbox folders, the options are Copy Dropbox link, Transfer a Copy, Make Online Only, View on Dropbox, Share, and Manage folder access.

Walter

Thanks for the clarification, Colin. May we reach out via email to have a further look internally?

Colin_posts_here

Sure. Happy to help resolve this, both for myself and for all Dropbox users. What do you need from me to do that?

Nancy

Hi from me too, @Colin_posts_here! I just logged a new ticket for you.

When possible, please reply to my email and we’ll check this further.

alexned

@Colin_posts_here , after the latest Dropbox update for Windows, users will start seeing a limited Dropbox menu for files outside of Dropbox, so the behavior that you describe is expected.

Colin_posts_here

Thanks. If that's the expected behavior for the right-click menu in explorer, I understand and accept that.

On the screen captures, please note (if you think this is not standard, please let me know):

Ctrl+PrtScr, Shift+PrtScr, and Ctrl+Shift+PrtScr all seem to work and do the same thing as each other, but they grab the entire desktop, not just a current window. I use 3 monitors that don't all align, so the result is a massive screen capture of 7920x3840, but I could always crop it down. I should have tried those.

PrtScr, which also grabs the entire desktop, is what I had tried before to do this, but like Shift+Win+S and Alt+PrtScr, it closes the right-click menu.

Alt+PrtScr is the command using the PrtScr key that only grabs the current window.