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Getting an error when trying to link a second account on my computer

Jason Farrugia

I have 2 different accounts.

On my Pc I'm signed in one of them and im trying to link the second as well.

I went to preferences and tryed to link another account but it is giving me an error each time.

I'm sure the other account is just on 2 other divices so i don't know what is the problem.

Thanks in advance

Jason

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Rich

Jason Farrugia wrote:
I have 2 different accounts. On my Pc I'm signed in one of them and im trying to link the second as well.

You're trying to use two Dropbox accounts on one computer? Is one of those accounts a Business (Standard/Advanced/Enterprise) account and have you linked it to your personal account?

Only one Business and one personal account can be linked. It's not possible to link two personal accounts or two business accounts.

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Walter

Hey @Jason Farrugia - sorry to hear you're having issues with this.

Can you please send me a screenshot of the exact error you're getting so that we make sure we're on the same page?

Thanks so much!

Rich

Jason Farrugia wrote:
I have 2 different accounts. On my Pc I'm signed in one of them and im trying to link the second as well.

You're trying to use two Dropbox accounts on one computer? Is one of those accounts a Business (Standard/Advanced/Enterprise) account and have you linked it to your personal account?

Only one Business and one personal account can be linked. It's not possible to link two personal accounts or two business accounts.

Jason Farrugia

I guess thats the issue then since both are personal.

but still even if i sign out I cant sign in with my other account?

Jason Farrugia

thanks for your reply but i guess since both are personal that is the issue

Jason Farrugia

The strange issue is even if i log out and go to log in again it those not give me the option to log in with the other account. It logs automaticaly

Walter

Are you referring to the Dropbox desktop app or the website @Jason Farrugia?

Rich

Jason Farrugia wrote:
The strange issue is even if i log out and go to log in again it those not give me the option to log in with the other account. It logs automaticaly

Make sure you've signed out of the Dropbox website as well. The Dropbox application uses the website to authenticate you. If you're already signed in to the website, the app will sign in automatically.

Jason Farrugia

Ok Thanks I think I managed