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Dropbox Finder Extension not showing correct status

urbanracer34

I recently had the Dropbox Finder Extension show some items in my Dropbox as available. Not synced.

I restarted Dropbox. No change.

I quit the Dropbox Finder extension. That didn't help.

I quit and restarted Finder. Now my Dropbox items have nothing beside them.

I did a full computer restart. My Dropbox items STILL have nothing beside them.

Did I find a bug? Or did I just kaput my install?

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Comments

Walter

Hi @urbanracer34 - thanks for bringing this to our attention.

Can you please clarify your computer's OS version and the exact status and version of the Dropbox desktop app as shown in your menu bar?

Are you able to access your files normally on the website?

Any additional information or even screenshots are more than welcome!

urbanracer34

Hello!

MacOS 15.4.1 (Intel)

"Files are up to date"

Dropbox version 223.3.4757

I can seem to access files just fine on the website.

I tried to attach a screenshot but it says "File not allowed"

Nancy

Hey @urbanracer34. If you right-click on your Dropbox files in Finder, can you see the “Make online-only” or “Make available offline” option?

urbanracer34

Hello!

Some files and folders in my Dropbox in Finder show "Make online-only" as the only option, but some files and folders show both options.

Nancy

Thanks for clarifying! For the files that only show the “Make online-only” option, you can choose that one, and once they’re online-only, you can right-click on them again and select “Make available offline” instead, in case you want them fully synced to your desktop app.

Let me know, if that helps.

urbanracer34

I didn't have this problem before yesterday. Default behaviour for syncing is keep available offline. I have not touched it at all.

Is it safe to select all the items in my Dropbox and try to mark them “Make available offline?”

Is there any other way to fix this so it doesn't happen again?

Also, is there a way to get the syncing status back in Finder for Dropbox?

Jay

Hi @urbanracer34, that's correct, you can right click the Dropbox folder and mark it as available offline, which will then be applied to all files.

You can also make new files added from another device or the website as available offline by enabling this setting in the Dropbox desktop application.

Regarding your earlier query, some files or folders might have both options in the context menu because they were 'Available' as shown in this page.

urbanracer34

Looks like I fixed the available offline problem.

This is my last issue: How do I get back the syncing status in Finder?

@Jay I still need an answer on this final issue I'm having.

Jay

In order to understand what you're experiencing, could you copy and paste a screenshot showing the files in Finder?

urbanracer34

Here it is. Usually the syncing indicators are to the right of the file name. They haven't been there since yesterday.

Jay

Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

urbanracer34

@Jay I did that but the indicators didn't come back.

Jay

Thanks for the update, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

urbanracer34

I will! Thanks for the help so far!