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I keep getting a "Couldn't complete share" error on my computer.

Last few days while trying to share folders from the Windows desktop app I am getting the following error:

On trying to share from website getting following error:

I've been using Dropbox for over a decade and have never faced any issued before. I read the help center article too and none of the options apply to me. Please help.

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shshnk

For those who check this thread later for same issue - it was a false positive which stopped sharing in my account. But response by the DB team to the thread was very quick, and issue resolved immediately.

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Walter

Hey @shshnk - sorry to hear about this.

It sounds like your sharing activity might have been paused.

Would it be OK with you if we reach out via email to have a further look internally?

Thanks!

shshnk

Yes please.

Nancy

Hey @shshnk, I’ve logged you a new ticket. Please reply to it, when you can, and we’ll check this together.

shshnk

Hannah

Happy to hear that your issue got resolved, @shshnk!

If you need anything else, please let us know.

Theresa

Hi @shshnk and welcome to the Dropbox Community. I am glad to see you got your question about sharing files and folders answered by our amazing @Nancy and @Walter.

I’m Theresa (aka your Dropbox Community Manager 😺), and you’ll probably catch me around here quite a bit 👩‍💻 I love connecting with our awesome members and hearing how Dropbox fits into your world 💙.

If you're up for sharing, I’d love to know how you use Dropbox 💡. Whether it’s organizing projects, saving memories, or something completely unique. You might just spark some helpful tips for others or even inspire fresh ideas for our team 🤗.

Looking forward to hearing from you,

T 😺 (Dropbox Community Manager)

Dillon_4

@Walter @shshnk - I'm having the same issue! Struggling to get it fixed. Any tips?

Walter

Hey @Dillon_4 - sorry to hear about this. Can I send you an email to have a further look internally perhaps?

Dillon_4

@Walter - That would be great! Thanks for your help!

Walter

No biggie @Dillon_4 - I've just followed up via email, so please have a look at your inbox and we'll take it from there.