Hi there, Dropbox does not complete installation on a new Win 11 install that has been fully updated. This is the latest error code: I've tried different things for 2-3 days no and nothing has worked. I've rebooted, etc ad nauseum between each attempt: * Normal install * Normal install, run as admin * Offline installer * Offline installer, run as admin * Offline installer run as admin with all antivirus/firewall turned off I'm in China, so tried all the above with and without VPN turned on. Any thoughts?

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Dropbox desktop app won't install on Windows 11 and gives me an error

Sir_Caramel

Hi there, Dropbox does not complete installation on a new Win 11 install that has been fully updated.

This is the latest error code:

I've tried different things for 2-3 days no and nothing has worked. I've rebooted, etc ad nauseum between each attempt:

Normal install
Normal install, run as admin
Offline installer
Offline installer, run as admin
Offline installer run as admin with all antivirus/firewall turned off

I'm in China, so tried all the above with and without VPN turned on.

Any thoughts?

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Sir_Caramel

After a few weeks of trying to isolate the problem, it seems that the issue was with Astrill VPN setting up a .dll file that messed things up. Since I needed Astrill on to get Dropbox to work due to local issues, then it wasn't easy to isolate the problem.

I think, though, with the '5 eyes' privacy issues and the political issues currently exacerbating over the Atlantic, it's time for me to switch to European-based companies and servers. Thank you, Dropbox. It's been a good run.

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Walter

Hi @Sir_Caramel - sorry to hear you're having issues with this.

Have you tried clicking on the "Show me help for this issue." option at all?

Since you've already done some troubleshooting and still get an error when trying to install the Dropbox desktop app on your Windows computer, could you try an advanced reinstall and let us know how it goes?

Thanks so much!

PS: I'd also make sure that there's no antivirus, firewall and/or VPN/proxy setting that could be causing issues.

Sir_Caramel

Hello Walter, I've just tried the advanced reinstall, cleared everything out and edited registry with regedit. Reinstalled and same error code.

Walter

And where does the blue hyperlink lead you when you click on it @Sir_Caramel?

If you're on the Basic plan, have you ensured that you're not connecting more than 3 devices to your account as you might be hitting your device limit?

Sir_Caramel

Hi,

The link takes me to this page:

Interestingly, after trying 3 more installs, it eventually managed to install without an error message, without any confirmation in fact. When I tried to open Dropbox.exe, nothing happened, even running as admin.

I deleted the install and tried installing again, getting the same error code as before.

I had dropbox on two devices. Deleted one of them, so now Dropbox is only on 1 device.

Sir_Caramel

This makes no sense. Tried opening the Dropbox.exe file again after a couple of reboots, now I’ve got this window pop up:

Which then brought this up:

However, clicking on ‘open Dropbox’ did nothing, even after waiting for 10 minutes.

Hannah

Thanks for the update here, @Sir_Caramel.

Do you have the Dropbox icon in your system tray at the moment?

If so, what do you see when you hover over it with your mouse?

jurgen_barbieur

I have customers with similar issues.

Can you share your processor type? Is it Intel, arm, ...?

All issues at my side happens with arm processors...

still investigating the issue

Sir_Caramel

Hello Hannah,

Thanks for your reply. No, it doesn't show there at all.

I have a manuscript I need to finish and I can't sync it without desktop Dropbox so it's getting frustrating. 😶

Sir_Caramel

Hello Jurgen,

Thanks for your reply. Running a new build with an AMD Ryzen 5 7600X on a X670e motherboard. Ae you installing the latest build of Dropbox? And all on Win 11 pro?

jurgen_barbieur

Sir_Caramel

Still stuck here. Any thoughts on how to proceed? Any logs or file dumps I can post here to help?

If I can't get Dropbox to install, I'm going to have to look for alternatives.

Hannah

Hey @Sir_Caramel, have you tried creating a new user profile to see if the issue persists there?

Sir_Caramel

Hello Hannah,

I tried to do that - same thing.

I didn't expect it would be a fix - the error occurs during installation before user account sign-in/account creation. Thank you for your help so far, though.

Looking through the forum, this seems to be a problem that is cropping up for a few other users.

I asked earlier but got no reply - are there any logs or file dumps I can send in to help faciliate and expedite the process to remedy this situation? I've already had to set up Sync to get on with my work. I don't want to dump Dropbox entirely because of this problem.

Thanks.

Dell_Dropbox

@Sir_Caramel Members are reporting that installing Dropbox version "Dropbox219.4.4463" is resolving this issue for them.

You'll be able to find our offline installer here.

Let me know how it goes.

Sir_Caramel

@Dell_DropboxThanks for the heads up. I did a full Dropbox uninstall with Regedit clearup after win 11 app uninstall. After reinstalling, I get the same error message as in OP.
Not working here, for some reason.

Sir_Caramel