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Where are the files that are using up my storage space?

Hello,

My Dropbox account says I am over my storage limit; however, I don't see anything that's taking up the storage space. I previously had this account connected to a website with the Updraft plug-in. This box was used to store the website back-up files. Which, are what I'm looking for. I can see a folder called Apps>UpDraftPlus.com; however, when I click into the folder there aren't any files. There is nothing else attached to this account. No other files.

There is a folder called PC, however. I have not placed any personal files in this Dropbox account nor have I authorized Dropbox to sync things from my computer.

Dropbox is saying I'm over my storage limit but the problem is I can't see any files that are taking up the storage. I'm looking for the last upload from the Updraft account. Is anyone able to tell me how to see the files that are consuming the storage?

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Comments

maher1982

Hello, you can verify your personal Dropbox space on this page: Dropbox Space Management.

Nancy

Hey @NRich, sorry for jumping in.

You mentioned that there’s a "PC" folder on your Dropbox account.

Have you checked your Backups page here to make sure Dropbox Backup isn’t currently enabled and taking up space from your account? If it is, you can disable it this way.

NRich

Hi Nancy,

Thank you for your help. I am trying to follow the instructions you gave; however, I was stumped right at the beginning. LOL In the "Delete your computer backup" instructions it asks me to: Click the Dropbox icon in your taskbar (Windows) or menu bar (Mac).
Click the Sync and Backups tab.

A couple things. On my computer the Dropbox Icon is on my desktop and looks like the first image I uploaded for you and when I click it (or double click it to be precise) It takes me to a file explore with an App file>UpdraftPlus>Empty.

When I go to the start menu and search Dropbox I get and Icon. When I click it nothing happens.

When I go onto the Dropbox website I do not see the Sync and Backups tab.

I've added screenshots of all to make it a little clearer.

Desktop Icon

File ExplorerStart menu Dropbox IconInside the Dropbox Website

NRich

Thank you. Yup, says its full.

Nancy

Thanks for the additional info, @NRich! The Dropbox icon you should click on to access the “Sync and Backups” tab is the one located in your system tray (at the right bottom side of your screen, where your clock settings should be showing).

You can also check this Help Center article for more info.

carolynpenn

I keep getting a message from Dropbox that I am using 2.02 GB of storage for my basic plan but I only have two folders that an organization shares with me and it doesn't come close to 2.02 GB. I have been trying to get help to see what is in my plan so I know what is causing me to be over the limit. I don't want to pay for a storage solution when I don't usually use Dropbox except to see these documents posted by an organization.

I can't figure out who to talk to - not even a chatbot.

Any help would be appreciated.

Hannah

Hey @carolynpenn, thanks for reaching out to us.

You can see how much space you're using and what kind of files are taking up your space in your plan page here.

If it's not the shared files that you mentioned, is it possible that it's backup files that are using your space?

Let me know what you find.

carolynpenn

Thank you so much. It is all backup files. How do I get rid of that? I don't see if on my usual screen and I have been dealing with this issue for months.

I don't need the backup.

Carolyn

Hannah

No problem, Carolyn!

Do you have access to the backed up device?

You can disable the backup, by following these steps.

I hope this helps!

Jami T

@HannahI'm having the same issue as Carolynn Penn, but mine shows that it's Regular Files (4 GB- 2 over the limit).

When I look, I can only see one folder with 26 photos (equaling around 60 MB). That folder should have hours of video and more pics. Also, i can't see any of my other folders.

I don't understand why it would allow it to go over 2GB and I'm really upset that I can't, at the very least, access any my uploads that fits in the 2Gb limit. I considered upgrading to see if they would come back but #1 I don't have $100+ to drop and #2 my uploads (that don't exceed 2GB) shouldn't be held hostage until I pay for an upgrade.

I'm also confused because I had space to spare after my last upload and haven't uploaded since, so how did I go over? It doesn't make sense..

Any advice for me?🙏🏻🙏🏻

Hannah

Thanks for the nudge here, @Jami T, and sorry to hear about this.

Can you go to this page and follow the steps here, to see the size of your files and calculate the size of your folders and see what you can find?

Thanks.