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Files don't sync correctly. What can I do?

I’ve been using Dropbox to store and sync important media files for my Sellvia store, but recently, some files aren’t syncing properly across my devices. I’ve tried restarting the app and checking my internet connection, but the issue persists. Has anyone experienced this? Any fixes you’d recommend?

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Megan

Hey @noahecom let's jump right into this!

I'm going to need some more info, in order to make sure we're aligned, and that I have a total understanding of the issue here before I can provide you with the appropriate steps.

How do you upload files in the first place? Which platform do you use?

Can you see your files when visiting your account online? Feel free to also check this relevant Help Center article.

Keep me posted, and we'll take it from there!

noahecom

I typically upload sellvia files via the Dropbox app on my computer and then expect them to sync across all my devices. When I visit my Dropbox account online, I can see some files, but others are missing or appear to be stuck in syncing status. Thx, I'm gonna check the article you provided, and will come back if the issue persists.

Megan

Hey @noahecom thanks for replying back to me!

Can you also let me know the OS you're using along with the version of the Dropbox app that you have installed on the device?

You should be able to hover your mouse over the little Dropbox icon on your taskbar, next to your WiFi to find the version and syncing status too.

I'll be waiting for your updates!

noahecom

I'm using Windows 11, and my Dropbox app version is 185.4.6058. I checked by hovering over the Dropbox icon in the taskbar, and it shows that syncing is stuck on "syncing..." but never actually completes. This is becoming a problem since I rely on Dropbox to store and sync important media files for my Sellvia store.

Megan

Hey @noahecom, it seems you're using quiet an older version of the desktop app.

Would you mind reinstalling the latest version using this link? Let me know if this changes things.