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I can't see the top level folder in Adobe after the latest Dropbox team update

Our organization (Dropbox Advanced) recently was migrated to the Dropbox "team space" file system model. I have encountered no unexpected behavior with interacting with my files in macOS Finder or Windows Explorer in the usual way.

However, I occasionally will use the Adobe + Dropbox integration to access PDFs in my Dropbox folders directly inside Acrobat Pro or Acrobat Reader, both in macOS and in Windows. After we were migrated, the Adobe + Dropbox integration (under "Other file storage" in the Acrobat sidebar) only seems to be able to access my personal folder within my Dropbox ("/[FullName]"), not the top level ("/"). Furthermore, the file storage label under "Other file storage" in the Acrobat sidebar is still "Dropbox ([OrgName])" instead of the new "[OrgName] Dropbox" as it it labeled in macOS Finder and Windows Explorer.

I have disconnected and reconnected the Adobe + Dropbox integration inside Acrobat in both macOS and Windows, and the behavior is the same; no access to the top level. Acrobat is up to date in all cases.

Is this a situation where Adobe has not updated their macOS and Windows Acrobats to accommodate these changes? My iOS Adobe Acrobat works just fine with the team space model, with appropriate and expected access to the top level of files.

TIA,

Joe

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Comments

Nancy

Thanks for posting on our forum today, @jolberding!

Can you send me a couple of screenshots of what you see while using the Adobe + Dropbox integration (when it comes to seeing the top lever folder and your Dropbox’s name)? That'll help me look into this further.

Ping me, when you’re ready.

jolberding

See screenshots (redacted) of Acrobat Pro and Finder.

Thanks,

Joe

Acrobat Pro.png

benX

Same problem here. I am actively looking for a solution that allows me to annotate (handwrite on) PDFs stored in Dropbox on an android tablet. It looks like Acrobat has the functionality, and might be the only existing solution for this basic task - but I have no access to the top level directory. And that's where 100% of my business's files are located.

benX

Hi Nancy - any update on this issue? Same exact problem here on a brand new Samsung tablet that I bought primarily to do this exact thing - handwrite on PDFs stored in Dropbox. It seems like this would be an ideal solution but I can't access any of my files, because my business's entire file system is at the top level of our Dropbox account. The top level is completely inaccessible.

Katie11

Dropbox, could you please fix this issue. IT IS VERY FRUSTRATING!

qwacker

Same here. I work in IT support. This is on Windows machines.

We have a client with Dropbox Business Plus and Adobe Acrobat Pro DC. In the "Other file store" area of Acrobat, we have chosen "Add file storage" and can successfully add the Dropbox account. However the users can only see their personal (business) Dropbox folder, but not any of the Dropbox Team Folders. And there is no way to navigate "up" so to speak.

There are other ways to access the files in the Dropbox Teams Folders, but it requires navigating through the Dropbox web interface or installing the sync agent. This is not something we want to do in all cases. It seems a pretty useless connection feature to integrate with Adobe if a critical component for almost all business users is missing.

More concerning is the lack of any further response to this issue.

Jay

Hi everyone, we appreciate the feedback on this matter.

In this instance, we would recommend that you contact Adobe for further assistance, in order to update their integration to support the new file system for the Dropbox team folders.