but there is only one user, me. This document hasn't been touched in months. Can someone advise or help fix? Thanks
Hey @jimbillings, thanks for posting here today.
Can you send me a full screenshot of what you’re seeing exactly on your end, so that I can take a look?
Are you seeing this error on our website or the Dropbox desktop/mobile app?
Let me know once you have more details.
Can you detail how to send this screenshot to you please? It's been very difficult even trying to get the reply window to stay open here. I'm on Android. Thanks
You wont be able to do it on a mobile device - it has to be on web to upload screen shot.
Can you give more info on what the error is? Where is it happening etc.
Hi Mark, Here is the screenshot from my Galaxy S23 (I had to blank out some private info). I had made some changes to this excel doc, then got this error message. I've had the message before, but not since around Dec/Christmas. hope that helps. thanks JIm
Hey Jim! Thanks for the screenshot you’ve uploaded.
Are you opening this file from the “Open with…” option on the Dropbox mobile app and then, you see this error when trying to save your updates back to Dropbox?
If you try and save this file under a different name (as a test), are you getting the same error?
I am having the same problem. After I update Word and Excel files on my laptop, the updated version does not appear on the Dropbox app on my Android phone. I have tried to clear the Dropbox cache and reinstall the app. Nothing works. I am thinking of moving to OneDrive or Google drive now if I can't solve this problem
Hey @DeniseChew, sorry to see that you're having this issue.
After updating your files on your laptop, are you able to see your updates in your Dropbox account online?
Are you also getting the exact same error in the screenshot jimbillings posted above?And have you tried reinstalling the Excel and Word apps on your mobile device as well?
Hey @DeniseChew! I just wanted to check in and see if you’re still having the same issue you previously reported.
If you are, feel free to provide us with the info Hannah asked for above and we’ll be happy to further help.
