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File upload is stuck in endless "Finalizing" loop

I'm the owner of this account, have created a folder for it ("free" Basic), and used the proper Dropbox channel to UL a file to it. Plenty of space available fpr the file. The person the folder is being shared with received their "folder share" notification. The endless loop is a new glitch, and nothing else about my machine has changed.

Mac M1 Air, OS 11.2.8, either Firefox 109.0.1 or Safari 14.1.2

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Comments

Jay

Hi @mibble, thanks for bringing this to our attention.

Have you tried installing the Dropbox desktop application and tried moving the file into the Dropbox folder to sync to the account online?

This will help me to assist further!

rofilmmedia

Just a question to the Dropbox team:

This issue is on for quite a while now. And it makes Dropbox near to useless for me - except for having quite a few older file successfully uploaded and available to my community. Is there a kind of perspective when you will have solved the problem?

(My system: windows 10, Intel CPU, Google Chrome).

Thank you for answering (perhaps even to my email [removed per Community Guidelines), it´s important to know for my future buisness activities.

Sincerely

Rolf

Nancy

Hi @rofilmmedia!

Can you let me know what’s the current app version of your desktop app?

rofilmmedia

Hi Nancy,

thank you for asking, but where do I see what Version of Dropbox I have? I haven´t found this information in any of the menus.

Cheers,

Rolf

Jay

Hi @rofilmmedia, you can see this when hovering over the Dropbox icon in the system tray.

Also, in the preferences of the app, the version number would appear at the bottom.

rofilmmedia

Hi Jay,

there is no Dropbox ikon in the system tray, and there is no "preferences" menu in my Dropbox account. I simply do what I´ve been doing for the last years: I go to Dropbox on the web, sign in to my account and upload a file. That´s all I want, but some time ago this endless finalize loop problem occurred, especially with larger files.

Cheers,

Rolf

Walter

This means that you're not using the desktop app, but you're using the website to upload your files @rofilmmedia

Could you try updating your browser's version, clearing its cache or using another browser and let us know if the issue persists?

rofilmmedia

all done: My Google Chrome is (and was even before) up-to date, I´ve deleted the cash. Result: endless Finalize loop. Then I´ve installed Mozilla Firefox and tried it from there. Result: endless finalize loop.

Well, this is not my hoppy, but I´ve to do my job. Therefore I´ll end with Dropbox after the paid period (until April 2024) has ended. Until then I´ll transfer all files to another platform, change all links on my website etc.

I don´t know what you changed there at Dropbox, but it was definitely no success.

Enjoy your day!

Rolf

Megan

Hey @rofilmmedia, I can definitely see where you're coming from, and the frustration that stems from this.

But we are here to try, and identify why this is happening. Does this happen with all of your files, and folders, or with specific file types?

Do you happen to know the size of the content you're uploading, when you use our website?

rofilmmedia

Ok then,

it´s always MP4 videos, and, yes, I can see the file size. The last one with the problem had a file size of 3.58 GB

Cheers,

Rolf

Megan

Hi @rofilmmedia, if you could also send me a screenshot of the error message you get, that'd be amazing.

I'd need it in order to have a visual, and we'll proceed from there.

rofilmmedia

No error message. Just endlessly finalizing .... But it seems that everybody on Google knows about the problem - only Dropbox team members act as if if were a surprise.

Cheers

Rolf

Hannah

We'd still need a screenshot of this "finalizing" message, if you can send one, @rofilmmedia.

Also, can you please guide us through the exact steps you're following to upload the files to your account?

rofilmmedia

All in all I´m thinking more and more that nobody there knows what they are talking about. Neverthelss:

steps: open dropbox in my browser (Google chrome, as I told you), log in to my account, click upload, choose the file on my harddisc and wait until Dropbox finished uploading (what ends in the never vanishing message " .... finalizing", and showing "1 second left")

No screenshot needed (it would show nothing else nor more than I´ve written above). I won´t waste even more time than I alredy had to, and upload an hour or more and wait until I can take a screenshot of the problem, which I sufficiently described before (or didn´t you notice my remark about the file size? with small sizes there aren´t any problems - so far).

Nancy

Is it OK if we log a ticket for you then, and have our support team investigate this further?

rofilmmedia

yes

Megan

Hi @rofilmmedia, I just sent you an email, I'll see you there!

MrChin

This issue has now cost me money. Did you find an actual solution? I’m canceling myself because this is the finalizing straw that broke the camels back.

Hannah

Sorry to hear that you're having this issue, @MrChin.

Can you let us know what troubleshooting steps you've tried so far?

Does trying from a different browser or a private browsing window help at all?

Bogg

I have been dealing with the stuck in finalize more forever. After seeing so many others with the same issue and Dropbox not fixing the problem, looks like I am officially done with Dropbox. They have been nothing but a pain and to deal with this now is very discouraging. I wished I never used Dropbox in the 1st place.

jimjones1000

Why does this problem persist for years on Dropbox?

Nancy

Hey @jimjones1000, have you tested this behavior via a different browser/incognito window?

Is this happening only for the specific file you’re trying to upload to the Dropbox website or for any file you add to your web account?