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Verifying email not working. It won't let me share content.

I have verified my email address multiple times and Dropbox will not let me share or copy a link and it keeps saying that I can't until my email address is verified. What can I do? I can't even chat with support because it says I have to verify my email address.

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Megan

Hey @KelleyO, thanks for posting here today!

Would you be able to send me a screenshot of the message you get on your end, when trying to share your content?

When you access your account's settings do you see your email as verified there?

Let me know more!

SAS11

@Megan I'm having the same issue. In my account settings it's showing that my email adress is not verified. Dropbox sends me an email to verify email address, I click the link and nothing happens.

Megan

Hey @SAS11, thanks for reaching out to us!

I just sent you an email, in order for us to have a closer look into this. 😎

See you there!

William2024

Hi Megan,

I am having the exact same issue today.
I follow the email verification steps multiple times and on different laptops but I still get this error when trying to share files
"You can’t share until you verify your email address"

Megan

No worries @William2024!

I got you. I just created a ticket on my end for you, in order for us to have a closer look into this case.

Reply back to me, and we'll take it from there!

Catrike

Hi Megan,

I am having the exact same issue today.
I follow the email verification steps multiple times but I still get this error when trying to share files: "You can’t share until you verify your email address".

Though I click on the link in the email my account does not show as verified.

Walter

Hey @Catrike - sorry to hear you're having issues with this.

Can you please clear your browser's cache and/or try another browser to verify your email and let us know how it goes?

Thanks!

mhachtx

I am having the exact same issue. It won't verify my email address.

Walter

Hey @mhachtx - sorry to hear about this.

Did you try my suggestion to clear your browser's cache or use another browser?

If you did and the issue persists, let us know here and we'll reach out via email to investigate further.

mp197073

Walter, I am having the same issue even after clearing my browser's cache.

Megan

Hey @mp197073, welcome to our Community!

Would it be okay for me to reach out internally, in order for us to have a closer look into this?

Let me know!

mp197073

Please go ahead. I also know of someone else having the same issue.

Megan

Hey @mp197073, I just sent you an email.

I'll be happy to see you there. As for the person also facing this issue, they'd need to contact us on their end too.

amjax

Hello Megan,

I am having the same issue but for an account under the email [removed per the Community's Guidelines]. It wouldn't even let me post this without verifying my email so I had to switch to a personal account.

Walter

Hey @amjax - sorry to hear about this.

Could you clear your browser's cache and/or try another browser to do this and let us know how it goes?

amjax

Hi Walter,

I tried both those methods and unfortunately the same thing is happening.

Hannah

Hey @amjax, can we send you an email, so we can get to the bottom of this?

amjax

Yes that would be great, my email is [removed per the Dropbox Community Guidelines]

Hannah

We can only reach out to the email address you used on your Community profile, which should be the same as the one you're using on the Dropbox account you're currently signed into, is that okay, @amjax?

amjax

That is fine!

Nancy

Hey @amjax! I’ve just logged you a ticket. Please reply to it and we’ll go from there.

mylegalea

I am having the exact same issue, can someone please contact me to look into further?

T Brown

I am having the same issue. Can someone please help me?

Megan

Hey @T Brown, of course we can.

I just created a ticket on my end for you. Reply back to me, and we'll take it from there.

Thanks! 😀

astrunks

Having the same problem. Dropbox will not verify my email using the link they send me. Have put in repair tickets to no avail.

Nancy

Sorry to hear that, @astrunks. I was able to locate your support ticket in the meantime and I can see your case has been assigned to our specialized team.

I’ve also left them an internal note on your behalf.

lwallace

Hello! I am also having this same exact issue. any assistance would be greatly appreciated

lwallace

Nevermind... It appears after signing up for dropbox forum and verifying there my account was updated to verified.

Ananyac

Hi,

I am getting the same issue, the verification of email is done multiple times but still back to the same loop, can the dropbox team connect on [removed per Community Guidelines]

Nancy

Hi @Ananyac! Can you try to verify your email address once again and send me a few screenshots of what you see on your end? I’ll be able to further help this way.

Just make sure to hide your personal info first.