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I lost access to my email, now I can't login to my Dropbox account

Hi!

tried to reach my deopbox account and realized (as so many others) that an additional six digit code had to be provided in order to log in. The problem is that the email connected to my dropbox account was deleted a little more than a year ago due to a shutdown of the email server by the ISP. Back then I had to change all my email addresses but forgot the one connected to my dropbox account.

So: No more (old) email. No more server. No more email domain (bredband.net).

Any suggestions? Looks kinda dull to me...

Br,

/Thomas

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Accepted answers

Jerry Jeon

walter.. finally I got authorization mail and restore my account evenif still I don't know how it works at this time... any way thanks to your effort.

best regards,

All comments

Jay

Hi @emwthsv, thanks for bringing this to our attention.

I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

Once you get a ticket ID from the automated response sent via email in a few minutes, please let me know the number here so I can locate it in our system.

Roga41

Hi emwthsv,

You can click this link , but make sure you open this on a private window or incognito mode or any browser where you are not logged in to your Dropbox account ( like even if you are technically not able to log in because it is asking you for a 6-digit code, still you are already partly logged in to your Dropbox account that is just awaiting for the code verification): https://www.dropbox.com/get_help/login-issue/lost-email/logged-out-form . Under " Email address associated with your Dropbox account" please enter your old email address that is no longer active, then under " Issue Details" make sure to provide the new email that you wish to replace the old email , and let our team know that your old email is no longer active and that you needed a one time 6 digit code sent to be able to resume access to your account.

Hope this helps

emwthsv

Ok! Thx!

Ticket #24643836

/Thomas

Megan

Thanks for the heads up @emwthsv!

I was able to locate the ticket on our system, and it seems that an agent is already working on your case.

Hang tight, and thank you for your patience!

Jerry Jeon

Hi Megan, I can not access to my main dropbox account and also 6 digit code doesn't come to the mail box. could you give me any test mail or help?

*the account can not receive mail
[removed per the Dropbox Community Guidelines]

Walter

Hey @Jerry Jeon - sorry to hear you're having issues with this.

Can you try again after clearing your browser's cache or on another browser and let me know how it goes?

If you check your spam/junk folder as well and still can't find the email, we can reach out via email to the email address that's connected to your profile here, on our Community to investigate further.

Keep us posted anyhow!

Jerry Jeon

hi walter,

As i graduate the school, newly received mails are automatically forward to alumni mail but those account check mail doesnt come to this way.. all my devices are linked to second account so I dont have any way to get the original account... is there any other way for authorization...?

*alumni account : [removed per the Dropbox Community Guidelines]

Walter

I see, thanks for clarifying that for me @Jerry Jeon - in that case, can I send you an email to the email address you're using for your current Dropbox account?

Jerry Jeon

walter.. finally I got authorization mail and restore my account evenif still I don't know how it works at this time... any way thanks to your effort.

best regards,

Walter

Glad to hear it's sorted now and thanks for keeping me in the loop too @Jerry Jeon

Let us know if anything else comes up!