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Team folders are available in the admin console but not in my local Dropbox folder

Is there any way to see the TEAM folders in the Windows Dropbox app? I have several folders designated as TEAM FOLDERS and others designated as SHARED FOLDERS. The SHARED FOLDERS display in the Windows Dropbox App, but the TEAM FOLDERS do not. The TEAM FOLDERS are only accessible via the browser under CONTENT.

As I am only able to access TEAM folders via a browser, I am unable to see anything other than Name, Type, and Members for the files in a TEAMS folder. The ... (three dot) option doesn't give me any option to see any create date, last saved date, file size, etc information. The lack of this information makes a TEAMS folder difficult to manage.

Maybe I am missing something. I would appreciate any tips.

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Hannah

Hey @Myra H.1, thanks for your post today and sorry to hear about this.

Are you only able to access these team folders from the Content tab in your admin console?

How about your "all files" page?

If you do see them in "all files", do the names of the folders perhaps contain any of the characters in this article, which would stop them from getting synced to the computer?

Let me know what you find.

Myra H.1

I am only able to see this folder from the CONTENT tab of the admin console. I cannot see it in ALL FILES.

Hannah

Thanks for clarifying, Myra.

This means that these folders haven't been shared with you; have you tried sharing them to your email address, to see if they'll sync for you?

You can do it from the "..." (ellipsis) button next to each folder in the Content tab.