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Dropped a file into my Dropbox folder and don't know how to get it out

I have a project ive been working on for a while, and i decided to drag and drop it into my dropbox folder through my file explorer window.

But then i realized the file size was multiple gb and i couldnt take it out of dropbox! how do i undo this?? pls help!

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Walter

Hey @ndbox12 - thanks for posting on our Community!

You should be able to move the file out of your Dropbox folder normally. Are you getting an error when trying to move it back?

What is the app's status as shown in your system tray/menu bar?

Let us know more and we'll take it from there.

ndbox12

Im trying to drag the folder back into my downloads folder but the only option is copy, and it’s a 10 gb file. Im not at my computer right now so I don’t really know what the status is.

Walter

How are you moving the folder exactly @ndbox12? Can you maybe send me a screenshot of the options you get?

ndbox12

still not at my computer rn, but the way I did it is I dragged and dropped the folder into the dropbox folder in the file explorer app.

Walter

Do you see in your account's homepage on the web then to delete it from there if needed @ndbox12?

ndbox12

I see it on the homepage, but I don’t want to delete the file on my computer, I just want it out of dropbox since its important to me.

really i just want to undo adding it to dropbox. id send screenshots but dropbox doesnt let me log in on a different device.

Walter

Did you copy or move the file in the first place @ndbox12?

I'd recommend waiting to be able to access your computer to move it out of your Dropbox folder manually to be safe in this case, but you could also delete it and restore it from your deleted files page or the events page once you get to be on your computer.

ndbox12

i have access to my computer right now. also yes I have tried copying the files to download, but i still want my original files.

im considering reverting windows to a restore point, wondering if that would mess up dropbox.

Hannah

Hey @ndbox12, I hope it's okay for me to jump in here as well.

I wouldn't suggest restoring the whole computer to a previous point in time; do you see the file in your Dropbox folder at the moment?

Can you hover over the Dropbox icon in your system tray? What's the sync status there?

If it shows "up to date", can you try dragging it back to its original location?

ndbox12

i already tried moving it when it was fully synced. no dice

Walter

Did you get an error or was the app not responding when moving the files out of your Dropbox folder @ndbox12?

ndbox12

the only option is copy. (p.s. by app do you mean file explorer?)

Walter

I'm referring to the Dropbox desktop app that should be syncing your files and changes in your system tray/menu bar, not the file explorer @ndbox12

Can you have a look and clarify what the app is reporting?