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Error "Can't upload. Your team no longer has full use of Dropbox Business features.

Unable to use drag and drop to upload files in browser - have tested both Chrome and Safari, Incognito and normal modes. Both browsers up to date. I receive the following error message:

Note - I'm on a Personal account, NOT Business. I also have more than .5 GB of free space still available. This error message is appearing for all files types, including small .pdfs that are not exceeding that amount of free space on my DropBox.

Thanks

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Mark

Your account is part of a team which has no longer been paid for - possibly via a trial which has lapsed.

You need to convert your account back to a personal one because, at present, it isn't - as can be seen by the image (which is really helpful, thank you!).

Try following https://help.dropbox.com/account-access/account-deleted-from-team BUT make sure you are removed and not deleted or your account is wiped.

ckiii21

Unfortunately this didn't work - I'm connected via a former client's account and it looks like the directions say I need them to remove/disconnect me. I don't have the ability to communicate directly with them or walk them through the process. I think I need DB to intervene...

Mark

ckiii21 wrote:
I think I need DB to intervene...

Dropbox almost certainly wont I'm afraid because that account is owned by that client - i.e. when you joined that business account you have given them the rights to manage your account and own the data etc. on it.

Your quickest fix is probably to just set up a new account.

You may be able to change the email on this account at www.dropbox.com/account which means you can then use it again (although sometimes it has a time delay on it).

ckiii21

OK I changed the associated email address on the account...that has taken, but I'm still getting the same "Business" message after re-logging in. I'll give it some time and keep checking.

If anyone from DropBox sees this and can help, I'm all ears...

Thank you!

Mark

ckiii21 wrote:
OK I changed the associated email address on the account...that has taken, but I'm still getting the same "Business" message after re-logging in. I'll give it some time and keep checking.

Changing the email wont do anything - all it does is exactly that... changes the email.

As I said you need to set up a new account to be able to use it properly - the change of email was only so you could use the email you wanted again.

ckiii21

Yeah unfortunately creating a brand new account isn't ideal either. I've accumulated a decent amount of additional/promotional storage that presumably I'd lose if I started from scratch with a new account.

Mark

Yes you will.

So I imagine the only fix is to get the owner of the account to release it.

You can try logging a ticket with support via www.dropbox.com/support while not logged in - even here so use an incognito window BUT they have in the past said they cannot help because the account is 'owned' by the Business that you joined.

ckiii21

This is painful. It really isn't "owned" - it was always my personal account (for years, pre-dating this client). Best I can tell, all I did was join a shared folder.

And actually - I've done similar with many clients. How am I supposed to know which of those clients is the one actually causing this issue?

Megan

Hey @ckiii21, thanks for posting here!

I just wanted to check in with you, and see if you're still facing the same issue, or not.

Let me know more, and we'll take it from there!

ckiii21

Hi Megan - yes, still seeing the issue. Thanks for any help you can provide.

Nancy

@ckiii21, can we log a ticket for you to the email address you see here and see if we can further assist internally? I can't guarantee much of course, but at least, we'll have some account visibility then.

ckiii21

Of course, that would be great, thanks Nancy.

Hannah

Hey @ckiii21, I hope it's okay to jump in here as well.

Before we send you an email, can you please send us a screenshot of your plan page here?

ckiii21

thanks Hannah, please see attached.

Jay

Hi @ckiii21, according to the screenshot, you are already on a Basic plan, and no longer attached to a Dropbox team.

Is it possible that you have a paired personal and work account? Could you try these steps to unlink the two accounts?

ckiii21

I saw that option but had wanted to be able to view the linked accounts so I could choose which to unlink and which to keep. Looks like it's only all or nothing though?

Jay

If you unlink the accounts, you can still access the other account, since it would be under a different email address. You'd need to log out of the site, and then login to the other email.