Child Item

No files showing on my Android app after changing phones

Hi, I upgraded to a new mobile and only yesterday I clicked on Dropbox app. It asked me to sign in, so I did but nothing showing.

So went back to my old phone, and same again.

I have 3 emails I tried the other 2 which I'm pretty sure I didn't use to register plus it was saying this email is not linked. As for the other email I'm like 99% sure that's what I used to register. I've gone on 3 emails and changed passwords but still nothing showing. I'm really gutted as I had alot of sentimental pics, videos and audios on there. Have been in touch with Dropbox via FB messenger but not really helpful.

I was told it could be that ive not logged on over 12 month's, tbh i hardly do log in but im quite sure that inhave done within 12 months. I've not shared or deleted any files either. The links they sent me on Facebook i can't access keeps saying blocked for some reason

This is the message it comes up with

Access blocked:

Dropbox's request

does not comply with

Google's policies

[Removed as per Community Guidelines]

Dropbox's request does not comply with Google's

"Use secure browsers" policy. If this app has a

website, you can open a web browser and try

signing in from there. If you are attempting to access

a wireless network, please follow these

instructions.

You can also contact the developer to let them

know their app must comply with Google's "Use

secure browsers" policy.

Learn more about this error

If you are a developer of Dropbox, see error details

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Comments

Jay

Hi @Jujhar, thanks for messaging the Community.

Could you check to see which account is signed into your other devices by following these steps?

Do you see the mobile device and your other devices on your account here?

This will help me to assist further!

Jujhar

Yes I can. I can log on with all 3 different emails. On my mobile did try the laptop last night too

Jay

Are you able to see your desktop and mobile device on this page?

Jujhar

I'm not sure I'm really not familiar with it all. I can see the dash and can see my logo and email on the top

Jujhar

Just clicked on that link this page and yes it takes me to the desktop.

Jujhar

Yes can see all devices linked

Jujhar

The person I was chatting to on Facebook said maybe beacuse I've been inactive for over 12 months. But I'm pretty sure I have logged on within that time, I'm quite certain tbh. I had an issue like this on my old mobile where nothing was showing I logged back in and it was all there. I got a new mobile few months ago and copied everything over this new device. I only tried logging yesterday and had to add email again. Nothing showing on all 3 emails. Checked old device same again I was logged out so logged back in but nothing. Both devices are Android. Just thought these details may help you to help me. Thanks

Jay

Could you attach a screenshot showing the device list on the website, for each of your 3 emails?

Jujhar

Jujhar

Second email

Jay

For the first account, could you try logging in on a desktop machine to view the account itself? The second account appears to be completely empty on the site, as there are no files there.

jujhar singh

I did last night. Will try again

jujhar singh

There wasn't any files on the first one either. I clicked on something which then uploaded to it. Originally had lots of audio few pics and other stuff. Tried to search the folder name too. But nothing