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Two people icon on a folder that is not shared

Hi everyone,

I need some help clarifying an issue with a folder on my Dropbox account. Here’s the situation:

I have a root folder that I haven’t shared with anyone, and when I check the sharing and access settings, it confirms that I’m the only person with access. Specifically:

Under “Manage Access” and “Share,” it says, “Only me.”
There are no shared links created for the folder.
The folder settings are configured so that only I, as the owner, can add members or change link settings.

However, the folder icon still shows the two silhouettes of people (the shared folder icon), even though I’ve removed all access. The subfolders within this root folder are shared and appropriately display the shared folder icon, but the root folder shouldn’t be shared with anyone.

I’m wondering if this is:

A glitch with the folder icon, or
A setting I might have overlooked that’s causing it to show as shared.

Has anyone else experienced this? Is there something specific I should check to ensure the root folder isn’t unintentionally shared?

Thanks in advance for your help!

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Comments

Rich

ImgnPixel wrote:
However, the folder icon still shows the two silhouettes of people (the shared folder icon), even though I’ve removed all access.

The folder is still shared, with you as the only member. You need to unshare the folder.

ImgnPixel

I created the folder, but it doesn’t give me the option to unshare it. I’ve followed the link and steps in the article you provided, but the options aren’t available.

Nancy

Hey @ImgnPixel, sorry for jumping in. To make sure I got it right, this folder isn’t saved within another shared folder, correct?

Are you still unable to see the “Unshare” button even on another browser?

ImgnPixel

Hi Nancy, the folder isn’t saved within another shared folder. It’s actually a root folder on my Dropbox account. I’m still unable to see the “unshare” button.

Walter

Hey @ImgnPixel - does this persist after clearing your browser's cache or on another browser?

Also, do you see the folder listed in your sharing tab perhaps?

ImgnPixel

Hi @Walter

Yes, I see the folder listed in our sharing tab that you linked in your response. Within that folder, I have other shared subfolders, but not officially sharing the original “illustrate” folder. If I try to “remove from Dropbox,” it doesn’t remove it as a shared folder; instead, it completely removes it from my Dropbox. However, I own and created the folder and need it to exist, just not shared.

Jay

Hi @ImgnPixel, could you attach a screenshot showing the options you see for that folder from the shared folders tab on your account?

If you remove the folder from Dropbox using those options, are you then able to unshare the folder from the same ellipsis?

ImgnPixel

Hi @Jay

Sorry for the delayed response; I was engrossed in work. Here’s the screenshot you requested. If I remove the folder from Dropbox using those options, I’m presented with the option to rejoin the Dropbox folder through the “Join” button. At the bottom of the notification, it says, “This folder has been successfully removed from your Dropbox.” However, it still appears under the “Shared Folders” tab, albeit with the “Join” button. Despite being the creator and owner, as evident in my previous screenshots, the folder remains visible in this tab.

Jay

If you remove the shared folder from your Dropbox account, you should then get the option to unshare the folder when you click it again from the shared folders tab.