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I added a folder to Dropbox from the website, but only 200 files got uploaded.

I added one folder from my D drive to my Dropbox backup and it quickly backed up about 200 files and then stopped. Nothing else got backed up. So, I deleted that folder from Dropbox and added it again, with the same result. Can anyone tell me what's going on?

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Nancy

Welcome back to the forum, @TimB2.

Can you describe to me the exact steps you took to back up those files? Do you have external backup enabled on your Dropbox account or computer backup instead and you moved those files to one of your computer folders, that’s currently being backed up?

What’s the size of the folder you're backing up?

Finally, I’d like to know the syncing status and app version of your Dropbox app.

Keep me posted.

TimB2

-Right clicked on the Dropbox icon in the task bar
-Clicked on the globe icon
-Clicked Upload or Drop
-Clicked Folder
-Navigated to the folder I want to backup
-Clicked Upload

I made a slight mistake in my original post. The folder in question is on my D Drive, but the first time I tried to add these files to Dropbox they were on an external drive. In both cases, it backed up a few files and then stopped uploading, telling me that Dropbox was up to date.

The size of the folder is presently 137GB.

Nancy

If you clicked on the globe icon of your desktop app, it means that you tried to upload these files via www.dropbox.com. Correct?

If yes, I can suggest trying a different browser as a test (or an incognito window) to see if it’ll make any difference.

If it doesn’t, you can try dropping that folder in the local Dropbox folder you have on your computer and the files should sync online and to the rest of your devices.

Let me know if any of that helps.

TimB2

I just tried it with Edge (previous attempts were with Chrome) and had the same issue. Uploading started seemingly normal, then after about 10 minutes and 185 files, it just stopped. And I can neither copy nor move the folder to the Dropbox folder because "There is not enough space on OS."

Walter

Hey @TimB2, have you tried doing this in smaller batches of files perhaps?

Do you get the same results?

If you notice the same behavior after clearing your browser's cache, could you send us a screenshot so that we can have a visual too?

TimB2

I cleared the cache and still can't back up. Asking me to do it in small batches is telling me indirectly that Dropbox just isn't very good and this behavior is not unexpected. I think I would rather pay for a good program where I can set it and forget it than deal with poor quality. And I really don't know what I would take a screen shot of that would help you. So, unless you have some more helpful advice, I will be cancelling.

Hannah

Hey @TimB2, how many total files are in this folder?

Make sure to try from an incognito window with no plug-ins/add-ons as well.

TimB2

Incognito mode doesn't help, I still can't back up my files. The folder has about 10,000 photos. But I don't know why that matters. Can you tell me the maximum number of files that can be in a folder for Dropbox to back them up?

Mark

The issue is if the internet isnt perfect or drops out the website just stops uploading. Then you need to start again as it doesn't know what was (or wasn't) uploaded. I'd personally not risk uploading that many via the web as you just dont know what has and hasn't worked. You are much better using the desktop client to do it - which is how it's designed to work. That way you just put them in and forget about it while they upload.

TimB2

So, you are saying that Dropbox cannot reliably backup from external hard drives. That is an interesting admission.