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I can't edit my Microsoft files on the mobile app.

hello, i'm having a trouble with file editing and modifying issue

i can edit my word file when i use dropbox with desktop and laptop computer

however, when i use dropbox with smartphone, i cannot edit or modify my word file.

therefore, i only see word file contents when i use smartphone. even if i want to edit it.

i use basic plan. is this a problem of editing issue?

please help me!!

thank you.

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Mark

Do you have an app on your phone to open and edit the files? Dropbox simply gets the file to the phone and shows a preview of it, it doesn't control the editing or resaving of it

joonhwa

Thank you for helping me.

So, you said that i cannot edit or modify my word files with an app on my smartphone regardless of plan(basic, business, business plus, enterprise). is that right?

Nancy

Hey @joonhwa! What @Mark meant is that you can’t edit those files with the Dropbox mobile app.

You’ll need to download the Microsoft app for Word on your phone instead and edit the files there. Your updates should sync to Dropbox normally.

joonhwa

I downloaded microsoft 365 office app and login.
but, still i cannot edit my word files.
there is a warning message that my account do not allow editing on this device. please ask dropbox company for subscribe plan.
what is that mean?

Nancy

Did you download the Microsoft Word app for editing documents? If not, can you give this a go and let me know if you still have an issue?

Feel free to send me a screenshot, as well.

joonhwa

Screenshot_20241105_202902_Microsoft 365 (Office).jpg

Nancy

Thanks for the screenshot, @joonhwa! Did you check my previous question about the Microsoft app you can use to edit your files?

joonhwa

Thank you for helping me but, I don't understand your question. I already told you in my previous reply that I downloaded microsoft word app on my smartphone and tried to edit my file with an app.

joonhwa

please check my answer for your question and reply me. thank you.

Jay

Hi @joonhwa, are you opening your docx file directly from the Dropbox mobile app, which would then open Word?

Are you trying to open the file from Word instead without using the Dropbox app?

joonhwa

i want to attach a screenshot, but i can't... it's frustrating

Megan

Do you use your mobile or desktop when trying to attach your files here @joonhwa?

In any case, you should be able to click our camera-like icon, and send us your screenshot.