Child Item

Bandwidth limit and support options on a Dropbox team

Hello,

This month, our team chose the free trial of Dropbox Business with 3 licenses. Everything was fine until today, when we shared a link with an external person to download files from our folder. They couldn’t access it because a message appeared saying the link was temporarily disabled due to multiple shares/downloads on the same day. I wanted to check what was happening, and suddenly, when I tried, for example, to add a new person to the team, I got a notification saying that my sharing activity had been interrupted due to exceeding the bandwidth limit. Instructions on how to resolve this were supposedly sent to my email, but I haven’t received anything.

In the "business" option I have, there are supposedly no bandwidth limits, and I should also have access to support. Strangely, though, I don’t have it, even though my plan includes access to a chatbot, technical support via email, and phone support - none of which I can access. So what should I do? I added a billing address to the trial period, but it didn’t help. Should I cancel the trial and start over with the business plan? I’m just worried that it will delete all the current files I’ve uploaded, which I can’t afford to lose.

Please help.

Find more posts tagged with

Dropbox Business

Accepted answers

Mark

Hi @yomaocorp

Until you are actually a paid user of Dropbox Business the bandwidth limits and support options are set at the lower plan of Basic. Therefore even starting a new trial will do exactly the same thing. This is detailed at https://help.dropbox.com/share/banned-links.

You need to pay to use the services fully. Once you do it will all work and you will have the higher bandwidth limits. Note there ARE limits for downloads - just not file limits but bandwidth instead. See the link above.

All comments

Mark

Hi @yomaocorp

yomaocorp

Should I cancel the trial and start over with the business plan? I’m just worried that it will delete all the current files I’ve uploaded, which I can’t afford to lose.

Nancy

@yomaocorp, even if you downgrade your Dropbox account, this shouldn’t affect the files you’ve already uploaded.

However, if this is the first time the ban has been applied to your Dropbox account, it should be lifted automatically after 24h have passed.

If you still have issues after this timeframe, feel free to let us know here and we can further assist.

yomaocorp

Its my second ban.
I want to stay on dropbox business and we already connect payment but it says it will charge us at 9 November - we need it now, we need to share our files and the other stuff without any limits not at 9 November but now - what should we do? Exit free plan and click to buy business plan or what?

Mark

@yomaocorp wrote:
Its my second ban.
I want to stay on dropbox business and we already connect payment but it says it will charge us at 9 November - we need it now, we need to share our files and the other stuff without any limits not at 9 November but now - what should we do? Exit free plan and click to buy business plan or what?

As I said there is no way to exit the trial I'm afraid.

The only thing would be setting up a whole new account, but, I suspect that means reuploading everything