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Unable to delete my Dropbox account

Hi,

This is Thenmozhi Murthi. I have been experiencing a lot issues with both subscribed and unsubscribed versions of dropbox account. For the past 2 years, I had subscribed version of dropbox and experienced the following issues

- multiple accounts were created with all my email accounts (2 icloud, 3 gmail)

- files uploaded from my ipad or iphone is saving a copy in the device and bloating the device storage space

- upload speed is 1/10th (with wired ethernet) of the actual internet speed

- Had reported the storage and bandwidth issue to Dropbox support. Shared many screenshots and videos. But no fruitful response. It was total waste of time.

- deleting a dropbox account is a nightmare (esp. with icloud email). Tried to delete my dropbox account before deleting one of my icloud account. But ran into error. Finally, i deleted icloud account which was in trouble.

- I gave up on the subscription and no longer have a subscribed version of dropbox. For my privacy reasons, I would like to delete my free version of dropbox but again running into error when i tried to delete my account.

Can anyone help me in advising how to delete my account successfully?

Thanks

Thenmozhi

P.S: Had used dropbox in the past. But the service and support were worst in the past 2 years

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Comments

Jay

Hi @ThenmozhiMurthi, thanks for bringing this to our attention.

Are you following these steps to delete your Dropbox account?

What error are you getting when trying to delete it?

Any other info or screenshots would be helpful!

SW72

I use an AppleID to sign in, so had to create a password in Dropbox before I could delete the account. But when I click “Permanently delete” I get the error “Hmmm. Can’t reach this page” on https://www.dropbox.com/account/post_delete. I have tried deleting from both app and website.

Jay

Hi @SW72, could you try switching browsers to see if this helps when following these steps?

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

SW72

I have tried all of that, and still not able to delete. Just get the same error message as before. In small letters it shows “ERR_INVALID_RESPONSE”

Megan

Hey @SW72, I want to try and see what we can do about this, so I'd be happy to send you an email.

I'm suggesting this route, since we'd have more visibility to the account in question. Would that be okay?

Let me know if you're okay with this!

SW72

Sure no problem at all.

Megan

I just created a ticket on my end for you, I'll see you there @SW72!

CT1982

I am also having the same issue. Thanks, CW.

Megan

Hi @CT1982, sorry to hear about that!

I just sent an email your way! I'll see you there.