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Under Dropbox "Your activity" on my Mac, hidden synced files appear temporarily then disappear

Under Dropbox "Your activity" on my Mac, when a normally "hidden" file is synchronized (e.g. files in a "dot" folder, like .syncfolder), it appears briefly in the "TODAY" section, then disappears. Is there any way to always show all files synced, including "hidden" files? I can't recall when this started happening, probably with the latest big upgrade.

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Megan

Hi @Milo C.1, welcome to our Community!

Would you mind clarifying the exact OS you're using, along with the version of our desktop app that you have installed?

I'd also love to be able to have a visual of this, so if you have any screenshots, feel free to send them over.

Keep me posted, and we'll take it from there!

Milo C.1

Sorry for the delay. So it turns out I am running Dropbox Beta v212.2.2470, on Mac OS Sonoma 14.6.1. I was able to take a video grab but I don't see how to upload that (340KB). And since I'm running a beta, you might not be interested in my problem.

Milo

Megan

Hi @Milo C.1, we'd definitely be happy to look into this.

However, I don't think you can upload a screencast here. Do you think you can try sending a couple of screenshots?

If not, then we can switch over to email, in order for you to send me the video there.

Milo C.1

Considering that this is a dynamic problem, I think it would be easier to see the behavior with a short video, so email would be more better. But if you prefer images, I’d appreciate help uploading them… I can’t figure out how to do that on your web site.

Jay

Hi @Milo C.1, feel free to contact the support team directly with this information, and when you get the automated response, you can submit a video as well in reply to that email.

Milo C.1

Okay, I submitted a "new" support request with the video attached, and also replied to this case's email notification with the video attached. Hopefully one of these will reach you.

Thanks

Milo C.1

It is ticket #24402451

Milo C.1

Another (different) rep responded to ticket #24402451 and closed that ticket, but he did not understand the problem I reported. This is still an issue. Thanks

Megan

Hey @Milo C.1, I just checked and it seems your ticket is still open.

The agent will get back to you as soon as possible.