Child Item

"Something went wrong. Don’t worry, your files are still safe" error when viewing shared files.

Hey, I have been trying to view some shared files but they always pop up the error: "Something went wrong. Don’t worry, your files are still safe and the Dropbox team has been notified. Check our Status Page to see if there is a known incident, our help centre and forums for help, or go back to home."

Can somebody share a work around here?

Find more posts tagged with

Error Messages

Shared Files

Developer

AcceptAnswer

Comments

DBX_Pedro

Hi @Arun7,

Thanks for reaching out.

Can you please send us a screenshot of where this is happening? Is it on our website?

We can take it from there.

cdc manchaca

Can somebody share a work around here? Checked the status page all is fine, wondering if the file is too big, can't open?? Please help, thanks!

cdc manchaca

Nancy

Hey @cdc manchaca ! The files you’re viewing are still saved on the owner’s Dropbox account, correct?

Do you have any other shared files you can test this with? Do they all present the same error message?

Finally, how about trying via a different browser/incognito window?

Let me know what you find.

Arun7

Yes, it is on your website. Not able to post a picture, but the error is exactly like this:
https://www.google.com/url?sa=i&url=https%3A%2F%2Fwww.dropboxforum.com%2Ft5%2FView-download-and-export%2FError-Message-and-my-account-is-frozen%2Ftd-p%2F786112&psig=AOvVaw3YJw54jO8lJddfpkFxMGDy&ust=1729215186386000&source=images&cd=vfe&opi=89978449&ved=0CBQQjRxqFwoTCNDMscailIkDFQAAAAAdAAAAABAE

Megan

Hey @Arun7, have you tried what my colleague @Nancy suggested about a different browser or an incognito tab on your current one?

Also, is the content a shared link, or a shared folder?

Arun7

Yeah, the file is opening on the incognito tab.
The content is a shared link.

Hannah

Hey @Arun7, happy Monday!

If the file is opening on Incognito, try to clear Chrome's cache, to see if that helps.

The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.

So, you could also restore your browser to its default settings and disable any browser plugins.

I hope this helps!