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Downloading from a shared link from Patreon gives me an error screen

I am attempting to download a file over a link from patreon. I click the link and its supposed to go to a dropbox screen where i can download the file.
I click the link and i get an error screen with your annoying dog. wich only serves to make it more frustrating. nobody else is having that problem with the link so it is clearly not the link at fault.

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Rich

@MichaelPreiss wrote:
[this] is the link i have been using. it seems to work for everyone else.

Are you sure you have access to the link? If I try to access the link while I'm signed in to Dropbox, I get the same error message that you're seeing.

However, if I'm not signed in to my account, I get a form stating that I need to be signed in to confirm my identity. To me it seems like the link has been shared with specific people and you don't have access.

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Walter

Hey @MichaelPreiss - sorry to hear about this.

Could you clear your browser's cache or try another browser and let us know if you still get the same results?

If you do, may I ask if you're copying and pasting the link from another platform or app perhaps?

A screenshot of the exact error you're getting would also help!

MichaelPreiss

[link removed]

is the link i have been using. it seems to work for everyone else. i just cleared my cashe a minute before.

uploading an image here doesn't seem to work. the error message I keep getting is just a dog with an empty bowl and the message "

Das hat aus irgendeinem Grund nicht funktioniert

Wenn es sich um ein vorübergehendes Problem handelt, kann eine Aktualisierung der Seite das Problem lösen. Oder bitten sie uns um hilfe"

MichaelPreiss

just tried a different browser. not working either

Walter

How about on an incognito window window with no web browser extensions or plugins running @MichaelPreiss?

Are you a personal network and computer or a work one?

Rich

@MichaelPreiss wrote:
[this] is the link i have been using. it seems to work for everyone else.

Are you sure you have access to the link? If I try to access the link while I'm signed in to Dropbox, I get the same error message that you're seeing.

MichaelPreiss

the link is shared with anyone who pays for the game. I paid my money. everyone else can easily download the game through this exact link

MichaelPreiss

I have tried no browser addons and incognito.

none of those have worked

MichaelPreiss

update. figured it out. it was an old link. I misread the date on it. got the newer one

Walter

We're glad to hear you sorted it out in the end @MichaelPreiss

See you around the Community and have a lovely weekend!

Theresa

Hi @MichaelPreiss I am glad to hear you got access to the correct link, and thank you so much for sharing your resolution here on the Community 😁

I’d love to hear how you’re using Dropbox, if you’re open to sharing! I’m always curious about different workflows and would love to pick up any tips that could benefit you or our internal teams.

Thanks,
T
(Dropbox Community Manager)