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Dropbox files not showing on Macbook Air but are visible on Android phone

DBPROB

Can anyone tell me what's going on? Is it a sync setting problem? I only have free level for Dropbox.

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Jay

Hi @DBPROB, thanks for bringing this to our attention.

Just for clarification, are the files appearing on the Dropbox site on the Macbook when you login?

Do you have selective sync enabled in the Dropbox desktop application, which would prevent some folders from appearing on the Macbook?

This will help me to assist further!

DBPROB

The Dropbox application on laptop comes up with all files empty.
Not sure where to check for selective sync. Is this a Dropbox setting or a Mac setting. Mac is running Ventura 13.3.1.

Jay

When you say that all files are empty, do you mean that the files are literally empty of data, or are they taking up no space on your machine, or are you referring to folders instead?

The selective sync setting would be visible in the Dropbox desktop application when you open the preferences, using these steps.

DBPROB

When I open the avatar it says that there are two devices connected (android and Mac) but has no preferences option

Jay

Are you clicking the Dropbox icon in the menu bar near the clock on the Mac?

DBPROB

On the taskbar at the bottom of the screen

Jay

You need to click the Dropbox desktop application icon on the menu bar at the top of the screen, assuming that the app is running, in order to access the preferences, as mentioned in the article I previously linked.