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Error: "We’ve interrupted your sharing activity because your files might contain phishing content."

I can't share a file. I am getting a message:

Can’t share file

Error in call to API function /2/sharing/create_shared_link_with_settings: We’ve interrupted your sharing activity because your files might contain phishing content.

The file is not corrupt nor does it have any virus. How to i generate a link to share?

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Osmosis6056

As of today, 9/27/2024, no matter what file I try to get a share link for, whether .MOV, .MP4, .JPG, or even .TXT, they all give this warning:

Can’t share file

Error in call to API function /2/sharing/create_shared_link_with_settings: We’ve interrupted your sharing activity because you tried to share a file that may contain malware. Check your email for instructions on how to resolve this.

I never receive any emails about it. I've tried in both Edge and Firefox on Windows 11. This is ridiculous! I can't share any file at all, even though none of them have malware. They're just text, images, and videos. It only got this restrictive today.

Megan

Hi @boopbockxer & @Osmosis6056, thanks for posting here!

It sounds like your shared links might have been banned. How long have you been getting this error?

Did you receive an email from Dropbox informing you about this perhaps?

Let me know more and we'll take it from there.

Osmosis6056

I received the error before on PDFs, I believe, but never on videos or images. It only started that day. I just tested it now and initially thought it was working because it displayed a dialog box to enter an email to share, but after adding an email and clicking Share File, I got the same error again. If I click Create and copy link, I get a similar error, "Error in call to API function /2/sharing/alpha/create_shared_link_with_settings:"

I never received any email from Dropbox like the error indicates. As it stands, Dropbox is nothing more than a file storage service since I can't share files with others.

Nancy

@Osmosis6056, can we log a ticket for you and further assist?

Osmosis6056

Yes, absolutely. Given that @boopbockxer is getting the same error, it looks like I'm not the only one experiencing this.

Walter

Sure thing @Osmosis6056 - you've got :envelope:

moecorly

I'm having the exact same problem..Is there any workaround?

Megan

Hey @moecorly, I just created a ticket on my end for you!

I'll be happy to see you there. Thanks!

boopbockxer

I have been getting this error for months and stopped sharing links because of this. I have not received an email as to why the sharing has stopped. This has made Dropbox unusable.

boopbockxer

Hi Megan,

Can you open up a ticket for me to address the sharing issue?

Osmosis6056

In my case, the reason I couldn't share any links was because I had uploaded an uninstaller program which placed a ban on sharing ANY links (even though the file didn't contain malware). Support asked me to delete the file. Once I did and let them know, they removed the ban and now I can share links once again. Yay!

Megan

Hey @boopbockxer, no worries!

I just created a ticket on my end for you. I'll be happy to see you there!

SherrySS

Yesterday, I realized that my shared links weren't working. I contacted support at 11 am to find out why. They said they would have to escalate it to someone else on their team. I did more digging on my own and figured out what I think is the problem.

A few days ago, Google marked my domain as a "dangerous site" because I have a subdomain that goes to ThriveCart so that members can login to their training vault. Because ThriveCart asked for a username and password to log in, Google thought I was trying to collect my students' personal information. I appealed that with Google, and they removed the "dangerous site" designation from my URL.

I believe this has caused the problem with Dropbox because I am emailing people the links from the impacted domain (through an email service provider).

At 3 pm, I added that information with a screenshot of an email from Google saying they had removed the designation to the support request. I have yet to hear anything from Dropbox.

I am beyond frustrated at this point. I use this account for my business, and people are emailing me to let me know about the issue. That reflects poorly on the reputation of my business.

Companies that have customers who own online businesses should have support available on the weekend--especially when that company had revenue of $2.5 billion in 2023.

But regardless of that, my ticket was submitted 6 hours before the end of the day on Friday, and as far as I can tell, no one has even looked at it.

If anyone knows of a way that I can get someone to correct this today, I would be very grateful.

Thank you.

Rich

@SherrySS wrote:
If anyone knows of a way that I can get someone to correct this today, I would be very grateful.

Support doesn't work on the weekends. If you have a ticket submitted, no one will be looking at it until Monday. Reply here with your ticket number and a Dropboxer may be able to check on the status when they return on Monday.

Yesterday, I realized that my shared links weren't working.

Is there a message being displayed in place of the expected content? Or have you received some other notice about the links being banned?

https://help.dropbox.com/share/banned-links

I believe this has caused the problem with Dropbox because I am emailing people the links from the impacted domain (through an email service provider).

Doubtful. If you're just copying and emailing the link yourself, instead of sending it through Dropbox, they would have no insight into how you're sending it or through which provider.

SherrySS

Thank you for your response, Rich! I appreciate it.

My ticket number is 24331458.

The message I got when trying to create sharing links was "We've interrupted your sharing activity because your files might contain phishing content." The reference to phishing was what made me think it was related to the domain issue caused by Google.

I agree with you--I couldn't figure out how Dropbox would have known about the domain issue, but it seems like it might be related.

Those files are pdfs that contain images and links to Canva templates--nothing that could be used for phishing.

Again, thanks for replying! I appreciate your time.

Sheyee

Hi support, I've received an email saying that my dropbox public links have been suspended for generating excessive traffic. There's only 1 video that I've hosted in Webflow and the link is currently not working now. May I know is there any way that you can assist to resolve this issue? Does upgrading my Dropbox account help? What is the bandwidth limit and how can I track that in my account?

Megan

Hey @Sheyee, thanks for posting here today!

Do you still face the same problem? If so, then I'd suggest switching our communication to email, in order for me to have more visibility to the issue there.

As for the bandwidth and limits, you can see more about that here.

Keep me posted!