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Cannot Complete Dropbox 250 MB Promotion

As the title suggests, I'm having trouble completing the 250 MB promotion. For some reason, I cannot access the tour page as it doesn't work. I cannot install dropbox on another computer (as I do not have another computer), and I cannot install Dropbox on a mobile device as I have a basic phone. I have 4 out of the 5 requirements completed, and the last one that I would be able to complete would be the tour. Can someone help me with this?

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Comments

Walter

Hey @Jack_Sparrow, sorry to hear you're having issues with this.

Can you please send us a screenshot of the exact error you're getting when trying to complete the get started tour?

This will help us assist further.

Gary Wang

Facing the same issue as well. In my case, when clicking the link to the tour page ( https://www.dropbox.com/tour ), it just redirects to https://www.dropbox.com/features .

Jay

Thanks for the info, @Gary Wang, we appreciate the info and have noted it on our end to look into.

antonynizh

Experience the same problem. Task "Take the dropbox tour" is impossible to complete.

Have you fixed it in any way?

Walter

Hey @antonynizh, sorry to hear you're having issues with this.

May I ask if you're getting stuck on a specific step for some reason or if you get any specific errors? If so, a screenshot would be very helpful.

antonynizh

When I try to proceed by the link "Take a Dropbox tour" instead of getting tour page (https://www.dropbox.com/tour) I'm getting redirected to the features page (https://www.dropbox.com/features). I tried to press almost on every button on that page, but "Take a Dropbox tour" never got marked as completed.
Screenshot 2023-03-31 at 09.29.59.png

Screenshot 2023-03-31 at 09.33.24.png

andrada

I have the same issue, redirection makes completing the tour impossible.

Please fix ASAP, the problem is almost half of year old now...can you give us an update on how the fixing is going and when it will be done?

Thanks.

antonynizh

@Walter Hello, any news?

ncvbn

@Walter - I'm having the same problem. Can you please tell us what we need to do in order to take the tour?

ncvbn

Just following up on this.

BenDBX

Hi everybody,

I'm currently looking into the redirection from dropbox.com/tour that is preventing users from completing the promotion. We will update this thread when we have more information.

Regards,

Ben

unknown

Any update on this issue?

DBX_Pedro

Hi Everbody,

Just wanted to provide you a quick update on this, the 250 mb promotion is no longer available.

Feel free to reach out if you have any other questions.

ncvbn

Hi Pedro, if the promotion isn't available anymore and if you never did anything to fix the problem over the course of nearly two years, then how exactly are we supposed to get the 250 MB? Please explain.

Bianca04

Hi, I'm new to Dropbox. I wonder what are the 7 steps required for "Getting Started" to get the 500 MB bonus?

I 'm currently at 2/7.

Does anyone know the steps?

Walter

Hey @Bianca04 - would it be OK if we reached out via email to have a further look internally?