Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

jkc-muc

I use the standard Mac firewall but that hasn't changed (except for the recent upgrade to Sequoia)

jkc-muc

Just noticed that the firewall is blocking incoming connections from the Dropbox app.

I guess that must have changed but I can look at it tomorrow, it's past 8pm CET here.

Megan

Take your time, and definitely feel free to update us @jkc-muc.

jkc-muc

Hi Megan,

My firewall is set to this for Dropbox

Screenshot 2024-09-24 at 16.28.32.png

and I can't find a way to change it.

Megan

Hey @jkc-muc!

Does this Help Center article help? If you need more clarification, by all means let me know.

Phil1969

Hello Megan,

I've got the same problem with Sequoia 15

My firewall is set to this for Dropbox and I can't find a way to change it. For the moment, the only way is to turn off completely the firewall... How could I get the firewall turn off only for Dropbox?

Thank you for your response!

jkc-muc

Hi Mega,

Thank you but I had already found that article and it doesn't help ☹️

I've no idea how to change the Mac's firewall settings to accept incoming calls.

John

DBX_Pedro

Hi @jkc-muc ,

Thanks for reaching out.

Could you please try doing this:

Look for search bar
Then type terminal
When the terminal windows opens:
Type the following command

sudo /usr/libexec/ApplicationFirewall/socketfilterfw --add /Applications/Dropbox.app

It will ask you for the password of the Mac next

After this is done can you please see if the issue persists in the dropbox app ?

Can you please test this and get back to us?

jkc-muc

Thank you Pedro,

Yes, that worked. My firewall went back to Dropbox accepting incoming connections and my symptoms have now gone.

I'm quite familiar with the Terminal but I suspect it would be quite disconcerting for a lot of Mac users.

Thank you to you and your colleagues.

John

Dominicus B.

Hi to all

I had the same problem on my updated Mac osx sequoia.

I ended up checking the firewall settings and the update had ticked the setting "Block all incoming connections" (on top of all other settings/the first setting in the firewall). After unticking this I could make changes to OneDrive and Dropbox settings to allow incoming connections and this did it for me.

see pics of the settings

Sincerely/ Dominicus

DBX_Pedro

Hi @Dominicus B. ,

Thanks for reaching out to us and providing a much easier alternative solution to the one I provided.

We appreciate this and will share this with other people in the community facing similar issues.

jkc-muc

Hi Dominicus,

If you unblock all incoming connections does that present a security risk?

John

rogerslaw1

I need help in obtaining my password on the account. I think I have two accounts.

Megan

Hey @rogerslaw1, thanks for posting here!

Would you mind sharing some additional info as to what you wish to achieve here?

Do you try to reset the account's password? If so, do you have access to the email address?

Keep me posted, and we'll take it from there!