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I can't see my photos and videos on my new phone

Roxy1988

I just got a new phone. Shows this phone is linked to my Dropbox, but all the photos and videos that were saved to Dropbox in old phone are not here. How do I get everything I previously saved?

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Hannah

Hey @Roxy1988, thanks for reaching out to us.

Just to confirm, do you mean that you signed in to the Dropbox app on your new phone, but you can't see the photos and videos you had uploaded to your account from your old phone?

If that's the case, can you double-check that you're signed in to the same Dropbox account?

You can compare the email address of the linked account on both devices, to check this.

Also, if you sign in to your account on dropbox.com, can you see your photos and videos?

Keep me posted!

Roxy1988

Yes, I’m logged into the right account. It has the recent stuff I took pics of and screenshots of and stuff from about 2 weeks ago until yest when I got new phone….. idk why it doesn’t have the other stuff I saved in here which was the whole reason I got Dropbox….. so I could save them and then delete from the phone but now they’re gone 😞

Megan

Hey @Roxy1988, do you remember seeing the most recent stuff (the ones you had on your old device) online at all at some point?

I'm asking, because I'd like to identify if the content was uploaded to your Dropbox account in the first place.

You could always check your events page. If you see no sign of them there, then they were most likely never uploaded to the account.

Roxy1988

Yes. Everything was in my Dropbox. I made sure it was all there before I deleted out of the old phone. I did that prolly a month ago and it was all there and got new phone 2 days ago and now it’s all gone except the last couple weeks.

Hannah

One more thing, can you let us know how you uploaded the photos and videos to your Dropbox, Roxy?

Did you use the Camera Uploads feature, that uploads them automatically, or did you manually upload them somehow?

Roxy1988

Originally I uploaded manually when I first downloaded Dropbox. After the initial import, they are importing as soon as they are taken or saved to the phone.

Hannah

Do you remember any file names, perhaps?

If so, we could send you an email, so we can do a search for them privately.

Roxy1988

No ma’am. I just uploaded them all and didn’t really have a clue what I was doing. I had never used Dropbox before. I just know they are still in my Dropbox in the old phone but they aren’t here in the new phone.

Mark

@Roxy1988 wrote:
I just know they are still in my Dropbox in the old phone but they aren’t here in the new phone.

In that case then you are almost certainly using 2 different logons on the 2 devices.

You can easily test that by adding something to the new phone and seeing if it appears on the old one and vice-versa.

Roxy1988

Ok I will try that when I get home to the old phone. I should be signed in via google on both.

Rich

@Roxy1988 wrote:
I should be signed in via google on both.

This could be the issue as well. I've seen posts here from people that start out using their Gmail address to sign in (NOT the Sign in with Google option) and then later choose the Sign in with Google option and end up creating a new account.

Roxy1988

Ok. Thank you for all your help. I will def check this when I get home and let you know.

dredco

I OPENED APP ON NEW PHONE BUT NO MATTER WHAT BUTTON I PUSH, HOME, FILES, PHOTOS, ACCOUNT I DO NOT SEE MY PHOTOS.

Megan

Hey @dredco, thanks for posting here!

Do you see your content when visiting your account online?

If I were you, I'd make sure that I'm logged into the correct Dropbox account too. With that being said, can you clarify your phone's OS, along with the Dropbox version that you're using there?

Keep me posted!