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How can I be using 8.69 GB out of 2 GB? Where can I check my actual storage?

Hi! I am Basic (2 Gb) customer. How can it be: "Using 8.69 GB of 2 GB space"?
I looked through my Dropbox current content and nowhere didn't find the option to show the real memory storage occupied by each my material.
I would like to delete some my items to remain within the legal memory limit of Free Plan. How can I do it?

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Rich

@Vitaaliy wrote:
I looked through my Dropbox current content and nowhere didn't find the option to show the real memory storage occupied by each my material.

Your actual usage can be found on your Plan page.

I am Basic (2 Gb) customer. How can it be: "Using 8.69 GB of 2 GB space"?

Have you checked your Backups page?

Vitaaliy

Thank you, Rich, for your prompt reply.
I do not understand how I can use 8.69 GB of 2 GB space. My Baqckups page is empty. I would like to see space occupation table with exact memory occupied by each item. Is it possible here? Why this first rate information is buried so deep somewhere? How can I plan using DropBox facility with closed eyes?

Megan

Hey @Vitaaliy, have you tried clicking the link that @Rich provided in order to see a breakdown of your account's quota on your plan page?

What do you see there? Feel free to send over a screenshot if you have any.

Vitaaliy

Hey, Megan, Here is my Plan page:

Your Personal Dropbox account is full Using 8.7 GB of 5.5 GB

Regular files (2.3 GB)

Backup (6.4 GB)

Replay (0 bytes)

Shared files (0 bytes)

Sorry for the text format. The option: insert/edit image - does not function at all...

My Backup is empty:

Backup

Drop files here to upload,
or use the 'Upload' button

More ways to add content

No images - due the same reason. So many features here do not work or work in some strange way. I feel like Alice in the Wonderland and am almost ready to quit.

Megan

Let's try something else @Vitaaliy.

Would you mind accessing both your Backup page and our Community page through a different browser, please? Just to check if this is a browser-specific issue.

If the Backup page is empty, can you check again if you can upload a screenshot while using a different browser, in order for me to have a visual?

Rich

@Vitaaliy wrote:
Sorry for the text format. The option: insert/edit image - does not function at all...

It does function, but in the past you needed to be at least a Level 3 user before it was available. I don't know if that's still the case.

Vitaaliy

I changed Firefox to Opera (and am now there) with no visible effects. But had some fun. On the screen Backup page is empty, but when I tried to upload there small picture - it cried:
Your Dropbox is full
You can’t upload files because you’re out of storage space. Before you can upload to Dropbox, you need to get more space.
Something is rotten in this Kingdom. Right?

Now I'm trying to upload you my screenshots.

The same dump reaction. But I've got a wise remark from Rich (lower): @"... in the past you needed to be at least a Level 3 user". Maybe. I appreciate the bright and deep thoughts of local administration. But now I suspect that they stepped a bit too far: my account is almost empty but they imply the idea to change for more (payed) space. I shall tell this joke to my friends.

Vitaaliy

Thank you Rich! Now I became already Level 3 user, and we will check your idea.

- No! It did not work.

Nancy

Hi from me too, @Vitaaliy! To clarify, what do you see exactly when clicking on the camera icon Rich sent above to upload your screenshot here? Since your screenshots don’t get saved to your Dropbox account, you shouldn’t have any issues.

I’m just asking because we need the screenshot of your Backups page to look into this further, since what you’re seeing is a bit odd indeed.

Vitaaliy

Nancy! I am deeply touched with your attention to my issue, but believe me - I cannot upload any screenshot here. Trying it through the means provided fails through Firefox and Opera browsers. Please, provide some alternative means to send it here and we will be happy.
By the way... Maybe you have the possibility check my account as administrator - and find yourself what is wrong there.

headhead4

Hello, I'm having a similar issue. I'm getting an error of 6gb out of 2gb. I had gotten a few bonuses over the years, but it seems there is some sort of bug. When I go to my plan, it says I have 6gb out of 6gb being used.

Rich

@headhead4 wrote:
When I go to my plan, it says I have 6gb out of 6gb being used.

Provide a screenshot, please. It should look like this:

headhead4

Screenshot 2024-09-10 181222.png

Rich

@headhead4 wrote:
When I go to my plan, it says I have 6gb out of 6gb being used.

You have 5.9GB of data in shared folders which is filling your account to near capacity.

headhead4

oh ok. Thank you. I was so confused of how to read that.

Nancy

@Vitaaliy, let’s try one more thing together. To see what backup content takes up space in your account, try checking the 'Sync and Backups' tab in the Dropbox preferences, and disable the feature from there, assuming you're using the device it was enabled for.

Now, if you're having trouble locating the content online, let's switch to email so we can take a closer look into this.

Malinois

Hello Rich,

the solution is simple:

When Dropbox was still small and unknown, you received 500Mb of storage space for each new user you brought to Dropbox via an invitation link.
Like Vitaly, I also had around 6GB of storage space, which has suddenly disappeared. Dropbox is now asking me to pay for the storage space that I have earned by inviting new users. Dropbox is also threatening to delete my data irrevocably.
That's a disgrace.