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Sharing was suspended due to a violation of Dropbox's Terms of Service

Hello,
I've been having trouble sharing a file or folder:

Can’t share file or folder.
We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.

I was in holiday this last 6weeks, didn’t done almost anything with my account and it was working previously.

I am not aware of any rule violations, no option from the link https://help.dropbox.com/share/banned-links applies to me

And chatbot doens’t help me in this situation either.
Can you please provide a support

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Walter

Sure thing @Silvarthur - you've got :envelope:

All comments

Walter

Hey @Silvarthur - sorry to hear you're having issues with this.

May we reach out via email to have a further look internally?

Let us know and we'll use the email address that's linked to your profile here, on our Community.

Thanks!

Silvarthur

Sure, so I’m waiting for your email.

Best regards

Walter

Sure thing @Silvarthur - you've got :envelope:

Jaco_Vorster

Hi, did you manage to get this resolved?
I have the same problem.
We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.

Silvarthur

Hi, so the support was able to unlock the blocked functonalities.

Megan

Hey @Jaco_Vorster, I hope you're doing well!

I'd be happy to reach out to you internally, in order for us to resolve this.

Let me know more!

riscking

Hello, I have the same problem. I've had the account for years and I haven't shared anything, but I was just about to start using it again and I got that error. Thank you very much

Megan

Hey @riscking, I just created a ticket on my end for you!

I'll see you there!

riscking

@Megan can you help me?

Megan

I'll be happy to see what we can do about this @riscking.

Reply back to me, and we'll take it from there!