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Vault disappeared on iPhone app after last update

I’m running iOS 17.1 and DropBox app version 352.2.2. Since the last DropBox app update Vault is no longer accessible. I’ve been able to access it on the desktop site only. I’ve cleared the cache and signed out but Vault does not show up. Is this a known issue with this version or is it a feature going away on the app?

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Comments

Hannah

Thanks for bringing this to our attention, @Lanie00.

Since there's a new version out right now (352.2.4), would you mind updating to that one, to see if that helps?

Keep me posted.

Lanie00

Hi Hannah, it doesn’t appear that version is available on the App Store at the present.

Hannah

Hmm, in this case, would you mind removing/uninstalling the app and then reinstalling it?

Lanie00

I’ve tried that as well but no dice. The menus under “Accounts” is different. There used to be a “Features” header and “Vault” underneath but Features isn’t even listed on the update.

Hannah

Would you mind sending us a screenshot of that, @Lanie00?

Lanie00

Even when I click on "What is included in my plan?" there's no mention of Vault.

Lanie00

Hi Hannah,
I added screenshots below. Any update on this issue?

Lanie00

Any update on this issue?

iar

Hi @Lanie00, I'm an engineer on the iOS app.

We've changed the messaging and options in those views you shared, so those screenshots seem correct. That said, the Vault feature and folder should still be available via the Files tab on mobile.

Could you please confirm whether the folder is accessible at the top level of your Dropbox folder within the Files tab?

Screenshot 2023-11-16 at 2.16.48 PM.png

Lanie00

Thanks for the info, Ian! It appears typing in the word “vault” and searching there turns up nothing but after scrolling through all of the folders down to the letter “V” I do see the Vault there. Is there an easier way to access this without scrolling through all of the folders?

iar

Looks like there isn't a better solution at the moment, but I've shared your feedback with the Search and Indexing team to figure out how and whether we can better surface the Vault folder in search results. You're right, it's weird that it doesn't appear!

Dave2006

I have the same issue, however I cannot find my vault via search. I can see a folder that should be in the vault and now it is empty.

Nancy

Hey @Dave2006. Are you unable to locate your Vault on all Dropbox platforms, or just your mobile app, as stated in the OP?

Also, the folder that you see, do you find it when searching for your Vault? Can you send me a full screenshot of what you see when opening it? If there’s anything personal of course, feel free to mask it before attaching your screenshot on the forum.

Dave2006

Its just on the mobile app. I can see it on browser.

Nancy

Cool, thanks for clarifying. Have you also tried what is mentioned here? Does scrolling down to the bottom of your file list show nothing either?

If not, when was the last time you could access Vault on your mobile device? Is it possible you’ve switched accounts since then and Vault hasn’t been set up on the account that you’re accessing now?

Dave2006

Hey yeah tried that. All thats changed is the app updated.

Nancy

I see. Can you also reinstall the Dropbox app as the next step?

Other than that, I’d like to know the OS version of your device, as well as the app version of the Dropbox app to make sure it’s not the beta one.