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Cropping or color adjusting JPGs using Dropbox results in them turning upside down!

I took photos on my Android, uploaded them to Dropbox, and they all looked fine, correctly oriented. I then decided to crop some of them and adjust the color on a few (some things are worth waiting for!).

Okay, but the problem is that once I crop and/or adjust the color, the photo turns itself upside down and cannot be corrected.

Did I try to use the rotate facility to flip it back? Yes. It, seemed to take but would not save and thereafter, insists on being upside down.

Did I try and refresh the screen? Yes.

Did I try both to overwrite and save a copy? Yes. Both options give the same bad result.

The photos are seemingly screwed up forever and cannot be fixed. This actually happened to me a couple years ago and I decided then that Dropbox was "no good" for editing. I was too busy to mess with it after one frustrating phone call to the help desk, as they could not figure it out.

Now, all this time has passed and I would like to use the editing features of Dropbox. And I see that the problem still remains for me.

Does anyone out there use the Dropbox editing features? Has anyone else had this problem?? If so, is it fixable???

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Jay

Hi @shirley s.2, thanks for bringing this to our attention.

We're not experiencing this on our end. Could you clarify the exact steps you're taking when editing the image?

Are you using the official Dropbox editor, or a third party app that is connected to Dropbox?

This will help me to assist further!

shirley s.2

I do not know. I assume that I am using Dropbox as my editor. Give me some examples of Third Party apps. Also, how do I check for third party apps?

When I go into Dropbox settings, I see, under "Default Editing Apps" I see Word, Excel, and Powerpoint listed. Are those "third party apps"??? Shall I delete them?

shirley s.2

For each of these 3 options, it says "view in Dropbox.com." Does that mean that I am using Dropbox as my editor?

Jay

Could you attach a screenshot showing the tools you're using to edit the photos in question? This would help to see if it's the Dropbox editor, or another tool.

shirley s.2

As you can see in my response, as far as I can see, I am using Dropbox as my editor.

My exact editing steps: open jpg -- select crop -- move crop bars to my desire -- click save, bottom left -- click save, replace original in the upper left OR click to save copy -- and/or I

open jpg -- Enhance color correct -- click save click save, bottom left -- click save, replace original in the upper left OR click to save copy

NOTE: this is happening in the recent folder I uploaded. I went back to an old folder from 2019 and edited a couple photos and this DID NOT happen. The terrible thing about this is that once they turn themselves down, I CANNOT get them to go back right-side up.

Jay

We're not experiencing this behavior on our files. Could you try moving one of those files out of the folder to edit it in another folder on your Dropbox account, to see if this issue is repeated on that file?

shirley s.2

No luck. Same result. Here is what I did: I took one jpg and moved it to an empty sub-folder of the folder I am dealing with. Same result.

Jay

Is there anything new or different about these new images in how they were originally created?

Do new images uploaded now also experience the same behavior?

shirley s.2

And just now I uploaded (from my Android Samsung) a couple photos that I took this morning in my house and into the new folder I created this morning. Same thing. They were fine when I had them on the phone (one portrait and one landscape) and uploaded them. Once I edited them withing Dropbox they turned themselves upside down. Here is one of the two.

Jay

Could you try switching browsers to see if this helps?

Otherwise, you can try using incognito/private browsing mode without any extensions running?

shirley s.2

I have already tried both Firefox and Chrome. Same results. Do you want me to additionally try the incognito/private mode?

Megan

If you could give that a go, that'd be amazing @shirley s.2!

Provided that this doesn't make any difference, let me know.

shirley s.2

The incognito mode did not help.

Megan

I'm assuming based on everything that you mentioned that this only happens with specific files, right @shirley s.2?

You mentioned that this was apparent and happened again some years ago. When did this start happening again?

shirley s.2

If I remove the jpgs to the C drive (give up on DropBox) then everything is fine. The photos are back to normal. I have quite an investment in DropBox and I would rather stay with it.

Walter

In that case, have you tried reaching out to our support team directly for further assistance with account and device specific information @shirley s.2?

shirley s.2

Yes, but no luck yet.

Nancy

@shirley s.2, one last thing I’d like to clarify; did you upload those images to your Dropbox account manually via the mobile app or automatically via camera uploads?

Other than that, I could find your support ticket in our system and I can see you just had an update from our specialized team. I’ve also left them a note with our convo here.