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Can’t see my avatar or access my settings and profile

I have several Dropbox accounts. Most have the blue Dropbox avatar in the upper left corner, and my own profile and initials in the upper right corner. One account has a black Dropbox avatar, which I think means it is synching (which it is not, since I deleted the app on my computer so that it would stop). On this account I cannot see my avatar or profile. How can I access those?

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Mark

Hi @Krijo

Where are you seeing this? The website or a computer or similar?

If its the website just log on to the account with the black avatar and log on there.

Krijo

I’m looking at my account with my computer but on the website. I am already logged in, and I see all my files. But there is no avatar, no initials, and no settings or profile.

Krijo

I can send a screenshot if that helps.

Mark

@Krijo wrote:
I’m looking at my account with my computer but on the website. I am already logged in, and I see all my files. But there is no avatar, no initials, and no settings or profile.

You can only link 2 accounts together - one as a paid business account and then one more. So if you have more than that you cannot link additional ones. You would need to log in and out to see them separately.

And yes by all means send a screenshot 🙂

Krijo

l’m not trying to link. It is a personal account, not a business account. I always log in and out to see the different accounts. You will see in the screenshot that there are no initials in the upper right corner, and the question mark leads to a pop-up page with help suggestions. My profile and settings are nowhere to be found.

Screenshot 2024-08-03 at 5.34.40 PM.png

Mark

What is the URL on that page @Krijo ?

Krijo

https://www.dropbox.com/home

Mark

Thats really weird as my screen is totally different:

Screenshot 2024-08-03 at 4.54.55 PM.png

Have you tried an incognito window? Or clearing cookies and cache etc.?

Krijo

Don’t know how to try an incognito window. And cache clearing does nothing. I’ve already told you that I have another account with the Dropbox logo upper left in blue. On those pages, the avatar and profile/settings options are upper right. This page has a black Dropbox logo upper left, and as you can see, no profile/settings. Information I have found so far indicates that the black Dropbox logo means it is synching with my computer. However, it is not, because although I did download the app on my computer about a year ago, I deleted it because I don’t want to use the synching feature. Since then, my files are still there, and I can log in, but I can’t change any settings or profile information.

Mark

Somebody else has just posted a full screen print of the website and it seems to show that if you scroll down the page slightly it has the usual account toggle:

Krijo

Not me unfortunately. See screenshot. Screenshot 2024-08-04 at 9.00.00 AM.png

Krijo

And when I click on the little settings icon next to the words All files, it opens only links to detailed actions with the files, not my profile or even the settings.

Walter

Could you clear your browser's cache and/or try another browser and let us know if this persists @Krijo?

Krijo

Still the same.

Jay

Hi @Krijo, could you try accessing your account page here?

Could you also disable any running extensions on your browser and see if this could be affecting the view of the Dropbox site?

Krijo

I tried with Chrome and Safari. They’re both the same. No extensions or blockers on Chrome, and disabled on Safari.

Megan

Hey @Krijo, in this case can I send you the email in order for us to have a closer look into this?

Krijo

Sure. But first tell me how it works. What happens once I get the e-mail?

Megan

I just sent you an email @Krijo!

All you have to do is reply back to me, and I'll send your case to our specialized agents in order to have a look.