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I can't send files. "Error creating transfer. Please try again."

Every single time I try to send files from my dropbox to someone else, the message "Error creating transfer. Please try again." appears.

So I thought it was the file size, Nope. Same message even with a 1gb transfer attempt.

I tried turn on and off my computer, nothing.

Tried clearing my data and cookies, Nothing.

EVEN TRIED SENDING IT USING MY PHONE, NOTHING.

WHAT IS GOING ON? WHY CAN I NOT SEND ANYTHING? THIS IS FOR MY COMPANY!

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Barrybl4ck

Screenshot 2024-05-18 140404.png This is really annoying and stressful, I honestly don't see myself using this platform after this.

Megan

Hey @Barrybl4ck, let's jump right into this!

When did you first notice this behavior?

Also, would you mind checking your plan page, and let me know the subscription you're currently using? Does this happen with all file types?

Let me know more, and we'll take it from there!

iiman

same here Megan

"Error creating transfer. Please try again."

Walter

Hi @iiman - sorry to hear about this.

Is it possible that your transfers exceeded the bandwidth limits, causing your sharing activities to be banned?

How long have you been getting this error? Do you also get an error when creating a shared link?

Dr_Strangebooty

I'm also getting this message which began last night after multiple successful uses. As of now, not a single file can be transferred, all previously transfers are cleared, and the files aren't big (which shouldn't be a problem, as I created a single file 65Gb transfer the other day). No indication of banning and all bills are up to date.

Megan

Hi @Dr_Strangebooty, let's jump right into this!

I'm assuming you've tried using an entirely different browser to create your Transfer, right?

Would you mind sending over a screenshot of the error message you get on your end, please?

Keep me posted!