I had 4.5 Gig space since the beginning since i brought several people to Dropbox(2.5 Gig). That was my bonus. Now I get a message that my Dropbox is only 2 Gig's and I have 4.5 Gig used.
Please advise
Hi @mmakabeh, thanks for bringing this to our attention.
Could you clarify the exact quota visible on this page on your account?
This will help me to assist further!
That I went somehow my from free 4.5 Gig's to 2.0 gigs. It says; that I am out of space and I am using 4.5 gigs of my 2.0 available space.
Could you attach or paste a screenshot of the plan page in order to understand what you're looking at?
I have started a thread but cant find anymore
Please help
I had 4.5 Gig free and now they show only 2.0 gigs.
Hey @mmakabeh, could you send us a screenshot of your plan tab?
I was losing my storage and I had 4.5 Gig.
I could not update my file's and suddenly I was using 4.5 Gig of my 2.0 gig space.
I added the extra storage for 2 Tetra out of lack of choice or respond form Dropbox.. But I originally had 4.5 gig due to the fact that i introduced several people and they added dropbox. So i had 2.0 Gig of standard free plus 2.5 Gig for bonus for bringing new clients.
I don't have access to the notes because all have changed.
If this information is not clear. Please ask me again to clarify.
Do you happen to have another Dropbox account, associated with a different email address of your perhaps @mmakabeh?
Also, have you managed to grab a screenshot of your plan tab for us?
No not at this time - no other account .
As I was stressed and lost some of my updates in teh last few days last week. I ended up signing up for am upgrade.
If you could access my account your will see that i had approx. 4.5 Gigs and the system says I only had 2.0 Gigs of space.. How could that be possible since i had twice as much data in 2.0 storage space??
Hi @mmakabeh, keep in mind that your referrals wouldn't be removed from your account, by any chance.
Can you log in to dropbox.com, then click your avatar (profile picture or initials) in the top-right corner, then Settings, and click Refer a friend?
You should be able to scroll down to Total bonus space earned. Feel free to send me a screenshot of what you see there. If you don't see any referrals there, then this might be a new account.
Is it possible that the extra space wasn't coming from referrals, but from a promo code, that might have expired?
The information is not correct . I have 4.25 GB storage and suddenly i was told that I am over my 2 GB limit. I eneded up using more storage since I had to pay $12 extra every month. Now I dont use teh dropbox anymore becuase of that. Please adisd ehow to get my 4.25 GB back?
Hey @mmakabeh, thanks for the nudge here.
Please go to this page, take a screenshot of your space usage and upload the screenshot to your next reply here, using the upload button seen below.
