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When previewing audio files on Dropbox, the playback skips or drops out. Any ideas?

Hello, just wondered if any other music tech-y people have had any trouble with glitchy audio files when using Dropbox to share them?
A track that I have mixed and bounced down on my studio pc, which plays fine with no problems, once shared On DB if you listen to the track on a different device it is full of digital glitches and audio dropouts.
Any ideas?

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Walter

Thanks for the additional information @Barbylucedistelle - much appreciated.

Have you tried clearing the app's cache since you first noticed it by the way?

Barbylucedistelle

Yes, I just did, restarted the app and it's still happening.

Walter

Did you log out of your account and then back in during the process @Barbylucedistelle?

Is this happening with a single file or is it affecting all of your mp4 files?

Barbylucedistelle

I uninstalled and installed the app again. It is now happening with all mp4 files.

I only noticed because the editor I sent the file to via dropbox flagged it to me yesterday, he texted me asking why the sound was crackling so I went checking in the app on the phone and there it was. I am asking him to try again as I do not have this issue on the desktop, now waiting for him to get back to me.

ezimore

would be great to have keyboard shortcuts for playing videos on web browser, e.g.

left arrow - skip backward

right arrow - skip forward

I know, left and right arrow is reserved for previous and next file, can be used other keyboard, but these would be logical.

Megan

Hi @ezimore, let's jump right into this!

Your comments on our website have been quite helpful, and I will do everything I can to ensure that your voice is heard.

I'll forward your feedback to the appropriate areas so we can continue to improve.

Thanks a bunch!

SR SLS

This problem seems to be happening to me as well. I was doing some QC for a podcast mix and noticed while listening on the iOS app that the audio started dropping out after about an hour in. Figured it may be some of the plug ins used or a DAW issue at first but every mp3 bounce shared with me after that was having the same issue in about the same exact spots. Finally realized it was a DB issue after using a different file sharing service and having zero issues then going back to the first bounce using the new file sharing service and again have zero issues. My iOS app is fully up to date as well as my browser on my computer.

Nancy

Hey @SR SLS. To clarify, are all the files you’re having this issue with shared with you by another Dropbox user? Or did you upload them to Dropbox yourself?

Do you mean that the audio stops completely after previewing the file for an hour or that the sound gets distorted after that?

Finally, I’d like to know the Dropbox app version you’re using on your mobile device, to make sure it’s not on beta by any chance.

SR SLS

Hi Nancy, these files were shared with me from a different DB user and were all mp3 files. By dropping out I mean that the audio would be playing then just cut out for a second sometimes more an then continue as if it were skipping. Finally the app version I’m currently using is 384.2.4. The same issue was happening on the senders end as well.

Walter

Does the issue persist on a web browser or after downloading and opening the file locally on your device(s) @SR SLS?

SR SLS

I was having the same issue on the web browser and when I would download the file. The problem wasn’t happening on the original Pro Tools session or on the bounced file only when going through DB.

Hannah

Hey @SR SLS, does this also happen with files uploaded by yourself directly (non-shared ones)?

SR SLS

I haven’t tested this with longer audio files uploaded myself, I’ve only uploaded shorter audio files but haven’t ran into this issue with those in the past.

Jay

Hi @SR SLS, what is the exact codec you are using for the audio, and the bitrate (kbps) and sample rate (MHz)?