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Cannot create File Request

Hi...I'm a new DropBox user with a Basic plan. When I create a File Request, I enter the Title and Description and then click Create. DropBox just hangs at that point with the Create button spinning. I never get to the point of being able to enter email addresses.

Searching through the forum, I've tried using a different browser and clearing cookies, but I get the same issue.

Any suggestions?

Thanks.

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Accepted answers

Walter

Hi there @kt1547 - sorry to hear you're having issues with this.

Could you please try an incognito window with no extensions or plugins running and let us know if you still get the same results?

If you do, send us a screenshot of the last screen you can get to or any error that might pop up so that we can have a visual too.

Thanks!

All comments

Walter

Hi there @kt1547 - sorry to hear you're having issues with this.

Could you please try an incognito window with no extensions or plugins running and let us know if you still get the same results?

If you do, send us a screenshot of the last screen you can get to or any error that might pop up so that we can have a visual too.

Thanks!

kt1547

Hi @Walter,

Thanks for the quick response...and creating the File Request using Incognito mode did work. I was able to complete a test example.

Just curious, is this a common workaround? Are there certain extensions that interfere with DropBox in this way?

Thanks

emailind

I'm having the same issue and unfortunately, the incognito window workaround is not working.

Hannah

Sorry to hear about this, @emailind.

Are you seeing the same thing when trying from a different browser or after clearing your browser's cache as well?

NICOLEEEE

Hello, I am having this issue as well. I have tried on my mac on safari and chrome, I have tried clearing the cache, in incognito mode, and tried on my cell phone as well. None of these options are fixing the issue. Please help. Thanks

Megan

Hey @NICOLEEEE, let's jump right into this!

How long have you been having this problem for?

Would you mind sending us a screenshot, in order for us to have a visual of the screen on your end too?

I'll be waiting for your reply!

NICOLEEEE

I just started with the solution. I had this issue on the first share I did but was somehow able to get it to work, though I have no idea how. I just tried to do my second share today and have had no luck. Bottom of new request with share grayed out

Megan

Hey @NICOLEEEE, can I send you an email, in order for us to have a closer look into this?

NICOLEEEE

Yes, please do

Megan

I just sent you an email @NICOLEEEE, I'll see you there!

Cheers!