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Dropbox upload contextual menu on Android

Hi everyone,
I'm on a oneplus 10 pro.
Os and Dropbox app are up to date.

Problem : when I want to upload a file from another app (gallery, audio recorder, ...), I have a new contextual menu, where I cannot choose precisely the folder where I want to upload.
It did change like one / two weeks ago. Previously I had the right menu. Now I can only upload to the root folder and the search field do not allow me to choose another one.
A colleague of mine has the same.problem on another OnePlus Android phone, the other on iOS have no problem.

Thank you for your time

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Comments

Walter

Hey there @Tharanei - thanks for bringing this to our attention.

Could you clarify the version of the Dropbox mobile app, and the OS version of your device for us?

If you can also send us a screenshot so that we can have a visual too, I'd appreciate it.

Thanks!

Tharanei

Ty for the reply.
Os : Android 14, security update 5 may
Dropbox : 384.2.2.
I do not find any way to upload a picture here, where can I send the screenshot?

Walter

There should be a camera icon within your reply box @Tharanei

If you're on a mobile device at the moment, you might need to request the desktop version of the page to bring up the button.

Tharanei

Screenshot_2024-07-04-15-14-55-76_1843fd3f74f49144123f76a000cd5e7e.jpg

That's the new contextual page I see when i try to share to the Dropbox account

Tharanei

I cannot navigate and choose any folder. The import does work if I choose the root folder that appears here

Hannah

Hey @Tharanei, so if I understand correctly, you can see the folders, but it doesn't allow you to tap on them?

Have you tried clearing the Dropbox cache, to see if that helps?

Tharanei

I already tried to clear the cache. And yes, I can see them and select the folders showed in the first picture, but I cannot open them and navigate to a specific subfolder. Also, this menu is not the one I was used to. It switched like 2weeks ago. Previously the interface was like the actual Dropbox app navigation interface.

Like this screenshot. Screenshot_2024-07-04-22-25-22-85_1843fd3f74f49144123f76a000cd5e7e.jpg

Jay

Hi @Tharanei, did you recently join a Dropbox Business team? Those icons there show a team folder and a personal folder.

Tharanei

Yes, i'm using a team account from the company I work for.
It.s been years without any issue, and they told me nothing changed on their side.

Walter

Thanks for clarifying that for us @Tharanei

Would it be OK if we reached out via email to have a further look internally at this point?

Tharanei

Yes for sure, it's easier on my private email adress (gmail), i think you can see it.

Walter

Sure thing @Tharanei - you've got :envelope:

RyanFromDropbox

Hi, @Tharanei -- I'm Ryan, and I work on the Product Management team at Dropbox.

Thank you for sharing this issue with us. The menu you're seeing is a new design that our team is currently releasing for users. This new design is intended to make it easier to find and select folders while uploading, and I'm sorry to hear that it's not working properly for you.

I'd like to learn more about the specific issues you're having, so that we can make any necessary improvements to this design.

@WalterH , can you please include me in the email thread/conversation you're having with Tharanei? I'd love to get more details!

Thank you and talk soon,

Ryan

RyanFromDropbox

Hi, @Walter -- I replied in the general thread, but I'd love to be included in this follow-up conversation! This is a new design that our team is in the process of rolling out, and I'd love to get more details on the specific issues, so that our team can address them.

Tharanei

Hello !
I'm available for any question.
The mail thread has been closed for confidentiality reason because I do not have access to the email linked to the business account. I have access to the domain name but not this specific mail address.

You've got my private and business email if needed .

Thank you

RyanFromDropbox

@Tharanei Thank you! I just sent you an email at your personal email address. Talk to you soon!