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I can't access our Business account to upload my files (I'm currently over-quota).

We have a business dropbox account in our office. We have four people using the dropbox, however I am the only one who cannot add files because it says I am on the 2GB plan. I have tried logging out. I have tried accepting a new invitation and it still says the same thing. Can anyone help me figure out how to get my teams dropbox access to work again?

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Mark

Hi @designer1vantageconcepts

That means you are not logged in to your business account and are using a free one. You need to log out of the software on the machine and relog in with the paid account details.

https://help.dropbox.com/account-access/sign-in-out

designer1vantageconcepts

I have logged out and logged in several times. I have even accepted the invite from the administrator and it still takes me to the 2GB version.

Hannah

Hey @designer1vantageconcepts, are you seeing this when logging in on a web browser?

If so, try logging in to the Business account from a different browser or a private browsing/incognito window and let us know if you still see the same thing.

Rich

@designer1vantageconcepts wrote:
I have even accepted the invite from the administrator and it still takes me to the 2GB version.

To be clear, are you accepting an invitation to join a Business team account, or is this just an invitation to a shared folder? Ask the administrator if you're not certain.

If it's just an invitation to join a shared folder, then you're still limited to the space available in your own account.

designer1vantageconcepts

I have tried incognito and a different browser. I get the same results. I didn't have this problem until we recently switched offices.

Mark

@designer1vantageconcepts wrote:
I have tried incognito and a different browser. I get the same results. I didn't have this problem until we recently switched offices.

When you go to https://www.dropbox.com/account/plan what does it say? If it says 'Basic' / shows a 2gb quota you are using a free account and so not on the Business plan.