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"Can't load content at the moment" error when attaching files from Dropbox Android app

I have been getting that error message when trying to attach files from Dropbox on mobile(Android) devices for a couple of day. Not having any problems with that on my desktop pc. If I can't attach files using Dropbox mobile, Dropbox isn't much use to me. I tried restarting my Android devices but that did not fix it. I don't wish this on anyone, but I hope it's not just me having this issue. Anyone else having that problem lately? Very frustrated with it at this point.

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Nancy

Thanks for posting on our forum, @CKKJA.

Which platform are you trying to attach files from Dropbox to? Are you having this issue with multiple platforms?

Can you describe the exact steps you’re taking before the error appears?

Finally, I’d like a full screenshot of the error you’re getting.

Keep me in the loop, and we’ll check this further.

CKKJA

Trying to attach files/post photos on message boards that use XenForo platforms. I don't know how to screenshot. It is an hour glass with the words "Can't load content at the moment" below it.

"Can you describe the exact steps you’re taking before the error appears? "

Click on "Attach files", Dropbox App then "Camera uploads"

CKKJA

"Which platform are you trying to attach files from Dropbox to?"

I can't see that the platform is the issue when posting photos/attaching files from Dropbox to the platform on a desktop pc doesn't produce the same error message.

CKKJA

I'm kinda thinking it may be an Android issue. That doesn't help y'all or me.

Nancy

On Android, you can press the 'Power' and 'Volume down' buttons at the same time to take a screenshot of what you’re seeing.

After that, you can click on the following button to attach it here on the forum:

CKKJA

I managed to get a screenshot but I don't see that toolbar or option to attach it here.

Megan

Hi @CKKJA, if you're using your mobile, make sure you're requesting & accessing our Community through a "desktop" version on your browser.

Otherwise, it might be wise to use an actual computer in order to attach your screenshot.

CKKJA

I'm not very IT savvy. I can't find the screenshots in my Dropbox files or my camera photos on my "actual computer" and I'm still having the mobile issue today.

CKKJA

Hannah

Hey @CKKJA, so if I understand correctly, you're in a different app when you follow the steps to attach files, right?

Have you tried exporting them from within the Dropbox app to that other app instead?

If that doesn't work either, try to clear the cache for both apps, to see if that helps.

CKKJA

I am on internet message board websites with the option to attach files(post pictures) in replies. When you click on the "Attach files" link you are prompted to choose where to attach files from...Dropbox is one of the choices.

"Have you tried exporting them from within the Dropbox app to that other app instead?"

To have to do so defeats the whole purpose of having Dropbox. My phone is synched to Dropbox. When I take a picture, they automatically upload into my Dropbox account. I can then delete all or some of the pictures from my phone's Google Photos app, if I choose to, and free up storage space.

Hannah

So, it's a website not an app, right? Did you manually connect your Dropbox to this website?

Can you disconnect and reconnect them, to see if that helps?

CKKJA

The websites/message boards are never connected to Dropbox. When you click on their "Attach files" link, you choose where that file/picture is stored and connect to it manually at that time.

Hannah

I see, thanks for the additional info.

Have you tried to do this from a different web browser or a private browsing/incognito window, to see if that makes any difference?