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Team members receiving emails inviting them to edit the folders I uploaded

Morning All

I have uploaded folders this morning and everyone within the Dropbox group have had an email from myself (via Dropbox) inviting them to edit said folder.

This is the first time this has happened and my colleagues have made new folders after and no emails have been sent out.

Support were less then helpful and I am sure it will be a silly setting I have hit my end, but could anyone please help?

Thank you

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Dropbox Business

Accepted answers

AliceDropbox

Hi everyone! I'm the Product Manager for this feature. Thank you all for the feedback! We are planning to update this so the default checkbox is OFF. When you (or team members) create a new team folder, you'll have to check the box if you want to notify other members of the shared folder you have created a new folder

Our engineering team is in the middle of this update so this should be rolled out in the next week or 2. Thank you again everyone for your feedback and patience!

All comments

BenDBX

Hi Everybody,

Thanks for all of your input here. This was posted as an idea, and as @anthony_nordin mentioned, one of our Product Managers is currently investigating. You can find the idea thread here. We will post updates when we have more information to share!

Thanks,

Ben

anthony_nordin

That's very strange. The box doesn't appear and the notifications are still being sent out?

anthony_nordin

As far as I can tell, the box is still there. At least it is for me and the rest of our office employees.

BillGr

Good morning,

Our company uses Dropbox daily to upload construction drawings for the field members to have access to.

As of this morning (June 24/2024) we are getting multiple complaints back to the office because of notifications to users emails/phone notifications about every item being uploaded to Dropbox.

Often I'll upload 10-20 folders a day with multiple files in each and our field users just locate the file that was assigned to them. However, now every user is being notified that I've uploaded each project and is being overwhelmed with notifications.

Is this a new update that dropbox put out over the weekend?

Also is there a way from my end to turn this off or do each of my field guys need to now go into their settings and disable notifications?

Thanks for your time,

Walter

Hi there @BillGr - thanks for bringing this to our attention.

Just to make sure we're on the same page, are you referring to in-app notifications, bell notifications on the website or email notifications?

Also, are you a team admin or a team member?

Let us know more and we'll take it from there.

BillGr

Hello!

When i click on groups/members there are 24 of us and it lists all of us as "members". I don't see an admin title on anyone(myself included).

Everyone in the group is receiving email notifications and app notifications on their phone for each item I upload.

Before this weekend users did receive email notifications but not phone app updates.

dealersubmit

I am also running into the same issues this morning with my team. I am getting lots of complaints about the extra email notifications going to the members accounts. This is happening any time a link is created, a folder is made, or anything is uploaded.

Is there a way to turn this off ASAP?

Hannah

Hey @BillGr and @dealersubmit, you might want to take a look at this idea for further info on this.

I hope this helps.

dealersubmit

@Hannah Sorry, this is not helpful as it is just linked to an idea and not a solution. I am looking for an answer as to why this happened recently and how to fix it. I need to have my members have access to our folders but we don't need everyone receiving a bunch of email notifications for every action done within Dropbox. We need this to stop as it is massively clogging our systems.

Lwaldren

Hello Hannah,

I have not seen any updates about this. Can you give us a status update? I have a lot of people that are unhappy with this change.

bgva

I work on a photography team where we all upload our photos daily. Yesterday and today, a few coworkers have told me that they received a notification that I shared folders with them. We've used Dropbox for years but this is the first time I've heard of this happening. When I create a new folder, I noticed two options: "Everyone with Access" and "Specific People"...the first option also has a checkbox that says "Send an email notification", which I uncheck.

Is this a glitch? I can't find a way to turn off the notification and for some reason, that checkbox is checked by default every. Single. Time. I don't want to annoy or bombard my coworkers with unnecessary notifications, so can anyone please help with a solution?

AliceDropbox

Our engineering team is in the middle of this update so this should be rolled out in the next week or 2. Thank you again everyone for your feedback and patience!

ttBaH

Glad to hear that a fix is in process. I've been getting inundated with 30-40 of these email notifications each day as my team creates new folders. While waiting for the engineering team to get to it, is there a place within the admin console or other where we can change this setting manually?

gdcouey

Hi Alice! We haven't seen this rolled out. Can you please provide an update?