Child Item

JPG Files don't display in File Explorer Preview Pane

Windows 10 64bit Edition 22H2

Dropbox v 192.4.7629

JPG files in a dropbox folder do not display in the File Explorer Preview Pane. I can move the same file from the dropbox folder to any folder on the hard drive and it displays instantly in the windows preview pane.

Other files, like PNG, DOCX, PDF, TXT, etc, display fine. However, XLSX files do not display.

PNG, DOCX, PPTX, PDF, TXT files display fine from local hard drive (directories not connected to Dropbox), but XLSX files do not (interesting).

Stopping dropbox on the PC has no affect (i.e. preview pane still does not work.).

Covet any wisdom... 😉

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Hannah

Hi there, @Jeff H.8, and thanks for your post.

If you closed the Dropbox app and this issue appeared to persist, this indicates that it's not really a Dropbox related issue, but let's see if there's something we can find.

If you haven't already, can you please restart the computer, to see if that helps?

Also, have you installed Dropbox with admin privileges on the computer?

Keep me posted.

anazacco

Same here but NO file types at all in DB "only online". I need to open them, close, and thereafter preview works. ?...

Hannah

Hey @anazacco, so basically, you need to make them available offline first, right?

anazacco

Right. Which never happened until now. Just by clicking on their name I could see for instance their size, which I needed in order to know whether I wish to reduce it (which I do several times a day). Now I first must open, see size, reduce (or not), and close. Really cumbersome.

Walter

Hey @anazacco - sorry to jump in here, but could you try updating the app's version from this page directly and let us know if this persists?

anazacco

Hello and thanks for replying. However, nothing happens afer double-clicking the update .dmg... Captura de Pantalla 2024-05-24 a las 8.10.41.png

Megan

Hey @anazacco, it might sound trivial, but have you tried re-starting your device, please?

anazacco

Yes. Same.

Hannah

Just to make sure, @anazacco, can you also confirm that the preview pane feature is enabled in Finder?

Does this only happen with files in the Dropbox folder?

anazacco

It is. Otherwise I could not see the preview -once it has been opened.

Walter

Could you also send us a couple of screenshots so that we can have a visual too @anazacco?

anazacco

Attached. Note down right how size "is" 0. Number 1 is before opening the file. In number 2 you can already see the size, after opening and closing the file. This never happened before and I use it daily.

Thank you.

anazacco

Same happens with any file type.

Walter

Thanks for the screenshots @anazacco

Could you also clarify the status and version of the Dropbox desktop app installed on the affected computer?

JoseL

I had exactly the same problem and was driving me crazy. I tried installing other JPG viewers, but no solution either. Finally, I uninstalled Dropbox completely and installed it again. This solved the issue.

anazacco

Thanks, I'll try that!

anazacco

I just dug in the customization option and I saw this in the Preview tab.

Captura de Pantalla 2024-07-08 a las 16.15.58.png